Product Documentation

About Citrix Cloud and Citrix Smart Tools

About Citrix Cloud

Citrix Cloud allows you to deliver a portfolio of desktops, apps, and data in your public or private cloud, on-premises, or within a hybrid environment.

See the Citrix Cloud Product Overview page for more information about included services and capabilities.

About Citrix Smart Tools

Citrix Smart Tools is a service available in Citrix Cloud. Smart Tools allows you to deploy and manage Citrix applications on hypervisors and public and private cloud platforms.

Citrix Smart Tools includes the following services and features:

  • Smart Check: Performs regularly scheduled health checks on XenApp and XenDesktop Sites to keep you abreast of potential issues affecting your Site before they impact users.
  • Smart Scale: Control costs while keeping applications and desktops available for your users through usage and schedule based scaling.
  • Smart Build: Define an application deployment and its operations using blueprints. Blueprints are also used to build custom checks for your XenApp and XenDesktop Site.
  • Smart Migrate: Collect application and policy data from your XenApp 6.x farm and migrate it to a new XenApp and XenDesktop 7.x Site. Smart Tools can help you automate this process or provide scripts you can run within your own migration processes.
  • Checks and Blueprints catalog: A central repository for application blueprints and custom checks available to all Smart Tools users. You can add blueprints to your library and deploy them to your machines. You can also add Citrix checks to Smart Check and run them on your XenApp and XenDesktop Site.
  • REST API: Smart Tools functions are accessible through REST APIs. For more information on supported REST APIs, see the REST API Overview.

Service notifications

Maintenance events for Citrix Cloud services are listed on the Citrix Cloud Service Health Dashboard at http://status.cloud.com/. This page displays service status and incidents when they occur for all Citrix Cloud services.

You can subscribe to notifications through email, SMS, Slack, or other webhook. You can also receive notifications for all services or only the services you choose.

To subscribe to Citrix Cloud service notifications

  1. At the top of the Service Health Dashboard page, click Subscribe.
  2. On the Subscribe for updates form, select the method by which you want to receive updates. Provide the information requested.
  3. In Notify about, the default selection is All services. To select individual services, click Selected services and click Citrix Cloud. By default, notifications are turned on for all services. To turn them all off, click the Select toggle and then click the toggles for the services you want.

To unsubscribe, use the unsubscribe link included in each notification you receive.

Request support and submit feedback

You can learn more about Citrix Cloud and Smart Tools, request help from Citrix Support, and submit feedback using these resources.

Smart Tools support

To request help with Smart Tools, perform the following actions:

  1. Visit the Smart Tools support forum at http://discussions.citrix.com/forum/1565-smart-tools/.
  2. Sign in using your Citrix ID and create a new discussion. Include includes details about the issue you are experiencing.

Note: You need your Citrix login ID to create and contribute to discussions. If you do not have a Citrix login ID, you can create one at https://www.citrix.com/welcome/create-account.html.

If you need additional help with a specific blueprint, consult Smart Tools Blueprint Support. This document describes all the available Citrix resources for resolving your issue.

Smart Tools documentation

Within Smart Tools, click Help > Documentation in the menu bar to view the Smart Tools Product Documentation web site in your web browser.

To send feedback about the documentation, visit the Smart Tools support forum at http://discussions.citrix.com/forum/1565-smart-tools/. You can then create a discussion to share your feedback with the Smart Tools team.

Citrix Cloud Help

Within Citrix Cloud or Smart Tools, click the Help icon Citrix Cloud Help Icon. The Help menu includes links to the Citrix Cloud support forum, product documentation, the Citrix Cloud Privacy Policy, and the Terms of Service document.

About Citrix Cloud and Citrix Smart Tools