Product Documentation

Apps and Features Compatible with Restricted Zones

Feb 06, 2018

Support for restricted StorageZones affects all aspects of the ShareFile service. As a result of protocol changes required to support metadata encryption and zone authentication, some ShareFile clients and features are not supported when working with documents in a restricted StorageZone. 

Contents:

  • Clients and tools
  • Browsers
  • Features
  • Sync for Windows
  • Mobile Apps
  • Outlook Plugin

Clients and Tools

Sync for Windows

3.1 and up

Plugin for Microsoft Outlook

3.2.2 and up

On-Demand Sync for Windows

Not supported

Drive Mapper

3.01.171.0 and up

ShareFile for iOS

iPhone and iPad

3.3 – MDX Only

ShareFile for Android 

Phone and tablet

3.4 and up

ShareFile for Windows Phone 8

2.3.10 and up

Sync for Mac

Not supported

ShareFile Desktop

Not supported

XenMobile WorxMail for iOS

 - Attach from ShareFile

Not supported

 

XenMobile WorxMail for Android

 - Attach from ShareFile

Supported

Print to ShareFile

Not supported

Mobile web site

Not supported

Other account access methods

 

Powershell

Not supported

SFCLI

Not supported

REST API(V3)

Supported

HTTPS API(V1)

Not supported

RSZ Test Coverage

Not supported

FTP

Not supported

E-mail files to a folder

Not supported

.Net SDK 

Supported

Note

 Citrix secure Notes does not support Sharefile when working with restricted StorageZones.

Browsers

Windows

Internet Explorer 11 

Firefox (latest version)

Chrome (latest version)

MacOS

Safari (latest version)

Firefox (latest version)

Chrome (latest version)

iOS

Safari

WorxWeb

Android

WorxWeb

Features

End user actions: Working with files:

Browse and download files 

Supported

Upload files (uploader type)

HTML5: Supported

Flash: Not supported

Java: Not supported

Standard HTML form: Not supported

Recycle Bin

Supported

Bulk download and delete

Supported

File Box

View: Supported

Delete: Supported

Upload: Supported 

Download: Not supported

Send from Filebox: Not supported

File Preview (thumbnails)

Not supported

View documents in web browser

Not supported

File re-upload

Not supported

Multiple versions per file

Not supported

Search

Restricted Zone items not included in search results

Mark a folder as a favorite

Not supported

Copy or move files

Not supported

Edit Folder Options

  • Folder expiration date
  • File retention policy
  • Sort order 

Supported

Shared Folder Bubbling

Not supported

End user actions: Sharing and collaboration:

Send a file

  • Requiring upload
  • Send email using ShareFile
  • Give me a link I can copy
  • Require user to log on
  • Limit number of downloads

Supported

Receive and download a shared file

Supported

Create a shared folder in a Restricted StorageZone

Supported

Add users to a folder

  •  Control permissions for upload, download 

Supported

Request a file

  • with “Require ShareFile Login” enabled

Supported

Not Supported

E-mail notifications

Supported

Inbox: Files sent to me

Supported

Inbox: Sent messages

View: Supported

Expire: Supported

Resend: Supported

Edit: Supported

View activity log

Supported

Get signature (via RightSignature)

Not supported

Administrative actions:

Create a user in a restricted zone

Supported

Migrate user to a different zone

Not supported

Reporting

  • Access audit
  • Usage report
  • Messaging report
  • Bandwidth report
  • Storage report

HTML viewer: Supported

 

Excel/CSV/PDF viewers: Encrypted metadata is shown

   

Zone Administration

 

Monitor storage usage

Supported

Monitor bandwidth usage

Supported

Monitor file activity

Supported

Recover Files

Not supported

Reconcile Files

Not supported

Delete Zone

Supported

High Availability

Supported

Sync for Windows

Minimum version - 3.1

Authenticate from a domain-joined client   - NTLM or Kerberos

Supported 

Authenticate from a non-domain client  - User prompted for password

Supported

Sync “My Files and Folders” in a restricted zone

Supported

Sync shared folders from a restricted zone

Supported

Upload, download, sync

Supported

On-demand Sync for XenApp and XenDesktop environments

Not supported

View favorite folders

Not available for Restricted StorageZone folders

Right-click > Copy link

Supported

Right-click > Email file

Supported

Mobile Apps

Please refer to app-specific tables below:

iOS - Minimum version 3.3

Browse and download files  

Supported

View content offline

Supported

Create a folder

Supported

Create or edit a file

Supported

Upload photo or video

Supported

Authenticate with username/password

Supported

Single sign-on with Worx MicroVPN

Supported

Share: Copy a link

Supported

Share: Share by email

Not supported

Add or edit folder notes

Not supported

Create a note or edit existing notes

Not supported

Add people to folder or edit existing folder permissions

Not supported

Mark/unmark a folder as a favorite

Not supported

Request a file

Not supported

Thumbnail previews

Not supported

Multi-item delete

Not supported

Make folder available offline

Supported except for root-level “Shared with me” folders

Share a folder

Supported except for root-level “Shared with me” folders

Create a new Connector in a restricted StorageZone

Not supported

Android - Minimum version 3.4

Browse and download files 

Supported

View content offline

Supported

Send a file

Supported

Create a folder

Supported

Create or edit a file

Supported

Upload files

Supported

Authenticate with username/password

Supported

Single sign-on with Worx MicroVPN

Supported

Request a file

Not supported

Create a note

Not supported

Overwrite existing file after upload

Not supported

Windows Phone 8 - Minimum version 2.3.10

Browse and download files 

Supported

View content offline

Supported

Send a file: 

·       Copy a link

·       Send using ShareFile Email

Supported

Create a folder

Supported

Upload files

Supported

Authenticate with username/password

Supported

Outlook Plugin

Authenticate from a domain-joined client   - NTLM or Kerberos

Supported 

Authenticate from a non-domain client  - User prompted for password

Supported 

Browse and select files from ShareFile

  • With “Require recipients to log in” enabled

Supported

Not Supported

Convert attachment to ShareFile link

  • With “Require recipients to log in” enabled

Supported

Not Supported

Request a file

  • With “Require recipients to log in” enabled

Supported

Not Supported