uberAgent

Upgrading uberAgent

July 9, 2024

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When a new version of uberAgent is available you need to do the following in order to update your existing installation.

Understand What is New and Changed

Please read the changelog. Changes might affect uberAgent’s configuration, for example.

Depending on the nature of the changes made for a new version it may be necessary to update custom apps that make use of the data collected by uberAgent.

uberAgent Splunk Indexer and Dashboard Apps

Before upgrading from version 6, delete the Splunk KV store lookup lookup_hostinfo2 by running the following Splunk search:

| outputlookup lookup_hostinfo2
<!--NeedCopy-->

Also, run the following commands one after another to delete obsolete KV Store collections of the experience scores. Starting with 6.1, scores are stored in an index.

| outputlookup lookup_score_per_machine
<!--NeedCopy-->

| outputlookup lookup_score_historic_per_machine
<!--NeedCopy-->

| outputlookup lookup_score_per_session
<!--NeedCopy-->

| outputlookup lookup_score_historic_per_session
<!--NeedCopy-->

| outputlookup lookup_score_per_application
<!--NeedCopy-->

| outputlookup lookup_score_historic_per_application
<!--NeedCopy-->

Delete the uberAgent app directories:

$SPLUNK_HOME\etc\apps\uberAgent
$SPLUNK_HOME\etc\apps\uberAgent_ESA
$SPLUNK_HOME\etc\apps\uberAgent_indexer
<!--NeedCopy-->

Install the new versions of the Splunk apps as described here.

Restart Splunk.

Starting with uberAgent 6.1, we added a second index called score_uberagent_uxm in addition to the existing index uberAgent. This is because uberAgent now uses index storage for scores on the Experience Score dashboard instead of the KV Store. So please make sure to update the uberAgent_indexer app as well.

This is especially important when using Splunk Cloud. Details are available here.

uberAgent on the Endpoints

In uberAgent 7.0, host and user tags are collected through dedicated timers instead of a static interval. Please adjust your configuration and implement a timer as described here to continue collecting user and host tags after upgrading to uberAgent 7.0.

uberAgent’s MSI installer has all the logic to upgrade an installation automatically preserving the current settings. Just run the installer again using your deployment method of choice as described here.

Note: customizations to the configuration in the installation directory are not retained during an upgrade. Such customizations must be re-applied after the upgrade. We recommend to store the configuration files outside the installation directory.

Elasticsearch

New uberAgent versions generally come with additional fields. This makes it necessary to update the index template. To do that, overwrite the existing index template with the new version. Please note that templates are applied to new indexes only. Existing indexes keep their templates.

The official version of this content is in English. Some of the Cloud Software Group documentation content is machine translated for your convenience only. Cloud Software Group has no control over machine-translated content, which may contain errors, inaccuracies or unsuitable language. No warranty of any kind, either expressed or implied, is made as to the accuracy, reliability, suitability, or correctness of any translations made from the English original into any other language, or that your Cloud Software Group product or service conforms to any machine translated content, and any warranty provided under the applicable end user license agreement or terms of service, or any other agreement with Cloud Software Group, that the product or service conforms with any documentation shall not apply to the extent that such documentation has been machine translated. Cloud Software Group will not be held responsible for any damage or issues that may arise from using machine-translated content.

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Upgrading uberAgent

July 9, 2024

Contributed by:

July 9, 2024

Contributed by:

Upgrading uberAgent

Understand What is New and Changed

uberAgent Splunk Indexer and Dashboard Apps

uberAgent on the Endpoints

Elasticsearch

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