eLux 7

Resetting a device to factory state

March 3, 2025

Contributed by:

C M

Important:

A factory reset causes the system to reset local configuration data.

Resetting a device to factory state can be useful for troubleshooting, for example, if the locally defined device configuration does not work correctly.

Open the Start menu of the System bar, and then, click the Factory reset button.
Confirm with Yes.

The device configuration is set back to initial state.[1(Local user configuration data in unlocked fields can be configured by the Scout administrator to be retained.)] Local application definitions and locally stored configuration data are deleted. The connection data to the Scout Server are deleted.

The installed image with all software packages (firmware) is retained.

On the next restart, the device acts like in initial operation. If it is part of a Scout infrastructure, the device can be reconnected to a Scout Server via the following methods:

Local First Configuration Wizard on the device
DNS alias ScoutSrv
DHCP options 222 and 223
Searching for the device by using the Discovery feature of the Scout Console

The device subsequently receives the configuration of the OU to which it is assigned.

Note:

Devices managed via Scout may be reset remotely by the administrator. In this case, the connection to Scout with server address and OU ID can be maintained.

The official version of this content is in English. Some of the Cloud Software Group documentation content is machine translated for your convenience only. Cloud Software Group has no control over machine-translated content, which may contain errors, inaccuracies or unsuitable language. No warranty of any kind, either expressed or implied, is made as to the accuracy, reliability, suitability, or correctness of any translations made from the English original into any other language, or that your Cloud Software Group product or service conforms to any machine translated content, and any warranty provided under the applicable end user license agreement or terms of service, or any other agreement with Cloud Software Group, that the product or service conforms with any documentation shall not apply to the extent that such documentation has been machine translated. Cloud Software Group will not be held responsible for any damage or issues that may arise from using machine-translated content.

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Resetting a device to factory state

March 3, 2025

Contributed by:

C M

March 3, 2025

Contributed by:

C M

Resetting a device to factory state

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