eLux Recovery procedures
Troubleshooting
Consulting the server log files helps you analyze problems with the recovery installation:
- tftpd.log to be found in DocumentsUniConScoutRecovery
- DHCP server log file
While the software packages are installed, a progress bar is shown on the screen. To switch from graphic mode to test mode, press STRG+ALT+ F4 to read texts or any error messages.
For problems and error messages, see the following table.
| Problem | Reason | Solution |
|---|---|---|
| PXE recovery cannot be used for UEFI devices. | The eLux version being used does not support PXE recovery for UEFI devices. | Use current eLux and Scout versions. For further information, see Simplified DHCP configuration. |
| When starting the PXE recovery, the device reports a DHCP timeout. | The DHCP server does not respond. | *Check the network connection. In the DHCP server log file, check whether the client has received an IP address. Modify your DHCP server if necessary. |
| The device starts the PXE recovery but then boots normally or reports a TFTP timeout: TFTP open timeout | The TFTP server does not respond. | Check if the TFTP service is available. Analyze the log file of the TFTPD daemon. Check the entries for the router/gateway and boot server of your DHCP service. |
| After starting the PXE recovery, the device reports a TFTP error: TFTP Error – File not found | The TFTP server failed to send the boot file ( pxelinux.0 ) | Check the boot file entry of your DHCP server. Analyze the TFTP log file. Check the access rights for the TFTP server root directory. |
| The recovery stops and a black screen is dispayed with the following message: could not find image: eluxrp.krnboot | The TFTP server failed to provide the eluxrp.krn file. | Analyze the TFTP log file.* Check the access rights and whether the recovery files are available in the TFTP server root directory. |
| The recovery stops and a black screen is dispayed with the following message: could not find ramdisk image: ramfs.rp boot | The TFTP server failed to provide the ramfs.rp file. | Analyze the TFTP log file.* Check the access rights and if the recovery files are available in the TFTP server root directory. |
The recovery stops after the following messages are displayed: ec = 406 … elux-library…. failed http://user:password@webserverorfailed ftp://user:password@ftpserver |
The recovery image file cannot be transferred from the web or FTP server. | Wait for the FTP or HTTP timeout to occur and check whether the displayed address is valid: http://user:passwort@webserver or ftp://user:passwort@ftpserver Modify the values in the Recovery settings of the Scout Console if necessary. |
Troubleshooting
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