Content Collaboration

Note

This feature is in preview.

The Citrix Content Collaboration data source provides telemetry about how users interact with the Citrix Content Collaboration service in your organization.

Prerequisites

• Before you begin, you must subscribe to the Citrix Content Collaboration service offered on Citrix Cloud. To learn how to set up Content Collaboration, see A quick guide to getting started.

• Review the System requirements section and ensure that you meet the requirements.

View data source and turn on data processing

Citrix Analytics automatically discovers the Content Collaboration data source associated with your Citrix Cloud account.

To view the data source:

From the top bar, click Settings > Data Sources > Usage.

A site card for Content Collaboration appears on the Data Sources page. Click Turn On Data Processing to allow Analytics to begin processing data.

View received events

The site card displays the number of events received from the data source for the last one hour, which is the default time selection. You can also select 1 week (1 W) and view the data.

After you have enabled data processing, the site card might display the No data received status. This status appears for two reasons:

1. If you have turned on data processing for the first time, the events take some time to reach the event hub in Citrix Analytics. When Citrix Analytics receives the events, the status changes to Data processing on. If the status does not change after some time, refresh the Data Sources page.

2. Analytics has not received any events from the data source in the last one hour.

   

Turn on or off data processing

To stop data processing, click the vertical ellipsis (⋮) on the site card and then click Turn off data processing. Citrix Analytics stops processing data for this data source. To enable data processing again, click Turn On Data Processing.

Content Collaboration dashboard

The Content Collaboration dashboard provides insight into the usage data of your Citrix Content Collaboration service. Citrix Analytics processes telemetry received from the Citrix Content Collaboration service and displays the usage metrics such as active users, top users, and upload volume. You get visibility into how the Content Collaboration service is being used in your organization and how the users are interacting with the service.

The dashboard provides the following metrics:

• Number of unique users using the Content Collaboration service

• Top Content Collaboration users

• Amount of data uploaded to the Content Collaboration service

• Amount of data downloaded from the Content Collaboration service

• Number of files uploaded to the Content Collaboration service

• Number of files downloaded from the Content Collaboration service

• Number of actions performed by users on the files

• Number of share events created by the users

How to access the dashboard

To access the dashboard, from the Usage tab, click Content Collaboration.

About the reports

The usage reports are categorized as user reports and product usage reports.

User report: Displays the usage metrics of the Content Collaboration users.

• Active users: This report shows the number of unique users using Content Collaboration for the selected period. Each node on the graph provides the unique user count. A unique user is a distinct person using the Content Collaboration service for the specific period. Each user is counted only once for the period, regardless of how many times the user logs on to the service. From the graph, you can identify any variation in the user count and determine when the maximum users are active for the period. Click See More to view the active user trend based on the activities such as file update, file delete, file upload, and file download.

  

• Top users: This report shows the users who are sharing maximum files using Content Collaboration for the selected period. The top users are determined based on the number of links created by the users to share files and folders. In addition to the share links, you can view the amount of data uploaded (in bytes) to and downloaded (in bytes) from the Content Collaboration service. Click See More to view the complete list of top users.

  

Product usage report: Display the usage metrics of the Content Collaboration service.

• Upload volume: This report shows the amount of data uploaded to Content Collaboration for the selected period. This data includes files and folders uploaded from users’ hard drives or data storage services such as Google Drive, OneDrive, and Office 365. Each node on the graph indicates the uploaded volume. From the graph, you can identify any variation in the upload volume and determine when the users uploaded maximum data during the period. Click See More to view the upload volume trend based on the types of connectors used.

  

• Uploaded files: This report shows the number of files uploaded to Content Collaboration for the selected period. Users can upload files from their hard drives or various data storage services such as Google Drive, OneDrive, and Office 365. Each node on the graph indicates the number of files uploaded. From the graph, you can identify any variation in the upload file count and determine when the users uploaded maximum files during the period.

  

• Download volume: This report shows the amount of data downloaded from Content Collaboration for the selected period. This data includes files and folders downloaded by the users from the Content Collaboration service to their hard drives or data storage services such as Google Drive, OneDrive, and Office 365. Each node on the graph indicates the download volume. From the graph, you can identify any variation in the download volume and determine when the users have downloaded maximum data.

  

• Download files: This report shows the number of files downloaded from Content Collaboration for the selected period. Users can download files from the Content Collaboration service to their hard drives or data storage services such as Google Drive, OneDrive, and Office 365. Each node on the graph indicates the number of files downloaded. From the graph, you can identify any variation in the download file counts and determine when the users have downloaded maximum files during the period.

  

• User actions: This report shows the number of actions performed by the users on the files shared on Content Collaboration for the selected period. Users perform various actions on the files such as create, delete, copy, download, and upload. Each node on the graph indicates the number of user actions. From the graph, you can identify any variation in user actions and determine when the users are most actively working on the files. Click See More to view the trend based on the user actions.

  

• Share events: This report shows the number of share events for the selected period. When a user creates or modifies links for sharing files or folders, share events are triggered. From the graph, you can identify any variation in the share event count and determine when the users triggered maximum share events for the period. Click See More to view the share events based on the type of links such as created links, shared links, and updated links.