SaaS and Web Apps

Note

This feature is in preview.

The SaaS and Web Apps (Access Control Service) data source provides telemetry about how users interact with the SaaS and Web applications in your organization.

Prerequisites

  • Before you begin, you must have a subscription to use the Citrix Access Control service offered on Citrix Cloud. To learn how to get started with Access Control, see Access Control service.

  • Review the System requirements section and ensure that you meet the requirements.

View data source and turn on data processing

Citrix Analytics automatically discovers the Access Control data source associated with your Citrix Cloud account.

To view the data source:

From the top bar, click Settings > Data Sources > Usage.

A site card for SaaS and Web Apps (Access Control Service) appears on the Data Sources page. Click Turn On Data Processing to allow Analytics to begin processing data.

SaaS turn on

View received events

The site card displays the number of events received from the data source for the last one hour, which is the default time selection. You can also select 1 week (1 W) and view the data.

After you have enabled data processing, the site card might display the No data received status. This status appears for two reasons:

  1. If you have turned on data processing for the first time, the events take some time to reach the event hub in Citrix Analytics. When Citrix Analytics receives the events, the status changes to Data processing on. If the status does not change after some time, refresh the Data Sources page.

  2. Analytics has not received any events from the data source in the last one hour.

    SaaS and Web app tab

Turn on or off data processing

To stop data processing, click the vertical ellipsis (⋮) on the site card and then click Turn off data processing. Citrix Analytics stops processing data for this data source. To enable data processing again, click Turn On Data Processing.

SaaS and Web Apps (Access Control) dashboard

The SaaS and Web Apps dashboard provides insight into the usage data of your published SaaS and enterprise Web applications in your organization. Citrix Analytics processes telemetry received from the Citrix Access Control service and displays the usage metrics such as active users, top users, and total applications. You get visibility into how the users are interacting with the SaaS and Web applications and identify the most used applications in your organization.

The dashboard provides the following information about your published SaaS and Web applications:

  • Number of unique users using the SaaS and Web applications

  • Top SaaS and Web application users

  • Number of SaaS and Web applications launched

  • Top SaaS and Web applications

  • Top domains accessed by the users

  • Total amount of data uploaded and downloaded (in bytes) across users, applications, and domains

How to access the dashboard

To access the dashboard, from the Usage tab, click SaaS and Web Apps.

SaaS and Web app tab

About the reports

The usage reports are categorized as user reports, application reports, and domain reports.

User report: Displays the usage metrics of the users using the SaaS and Web applications.

  • Active users: This report shows the number of unique users using the SaaS and Web applications for the selected period. Each node on the graph provides the unique user count. A unique user is a distinct person using the applications for the selected period. Each user is counted only once, regardless of how many applications the user is using during the period. For example, if a user A is using two SaaS applications at 10 AM, the user is counted as one. From the graph, you can identify any variation in the user count and determine when maximum users are active during a period. Click See More to view the active users’ trend based on the application type such as SaaS or Web.

    SaaS Active users

  • Top users: This report shows the users launching maximum SaaS or Web applications for the selected period. The top users are determined by the number of application instances launched by them. If a user is using two instances of the same application, the number of applications launched is counted as two. You can view the data upload volume (in bytes), data download volume (in bytes), and the total amount of the data used (in bytes) by each user. Click See More to get the complete list of the top users. You can also view the top users based on the application type such as SaaS or Web.

    SaaS Top users

Application reports: Displays the usage metrics of your published SaaS and Web applications.

  • App launched: This report shows the number of SaaS applications and Web applications launched by the users for the selected period. Each node on the graph indicates the number of unique applications running during the specific time. Each distinct application or multiple instances (sessions) of the same application is counted only once for the selected period. For example, if two instances of Office 365 are running at 10 AM, it is counted as one. From the graph, you can detect any variation in the application count and determine when the users are using maximum applications. Click See More to view the trend based on the application type such as SaaS or Web.

    SaaS app launched

  • Top apps: This report shows the most used SaaS and Web applications. The top applications are determined by the number of instances (sessions) running for each application. You can view the data upload volume (in bytes), data download volume (in bytes), and total amount of the data used (in bytes) by the application instances. Click See More to get more details about the applications. You can view the top applications based on the application type such as SaaS or Web.

    SaaS top apps

Domain report: Displays the usage metrics of the domains accessed by the users.

  • Top domains: This report shows the most accessed domains by the users in your organization. For each domain, you can view the sessions launched, the unique user count, data upload volume (in bytes), data download volume (in bytes), and the total amount of the data used (in bytes). Click See More to view the top domains based on the application type such as SaaS or Web.

    SaaS top domains