Product Documentation


Mar 27, 2018

Conditions are specific triggers which allow you to configure the circumstances under which the agent acts to assign a resource to a user.  

Filter condition list

A list of your existing conditions. You can use Find to filter the list by name or ID against a text string.

To add a filter condition:

  1. Use the context menu Add command.
  2. Enter details in the New Filter Condition dialog tabs, then click OK.




Name. The display name of the condition, as it appears in the condition list and in the rule creation/edition wizard.

Description. This field is only shown in the edition/creation wizard and allows you to specify additional information about the condition.

Filter Condition State. Toggles whether the filter is enabled or disabled. When disabled, it will not appear in the rule creation/edition wizard.

Filter Condition Type. The type of filter condition type to use.  See Filter conditions. Note: rules using the Always True condition will always trigger.

Settings. These are the specific settings for individual conditions. See Filter conditions.


When entering an IP address, you can either specify individual addresses or ranges.

If you specify a range, both bounds must be specified in full. Use the dash character (-) to separate IP range bounds (e.g. Separate multiple ranges or addresses using the semicolon character (;) . For example,;; is a valid value which includes the ranges .1-.5 and .8-.10, plus the individual address .17.