- Advanced configuration
- Monitor deployments
- Alerts and notifications
- Delegated Administration and Director
- Secure Director deployment
- Configure permissions for VDAs earlier than XenDesktop 7
- Configure HDX Insight
- Troubleshoot user issues
Use the Director's Help Desk view (Activity Manager page) to view information about the user:
|User's issue||See these suggestions:|
|Logon takes a long time or fails intermittently or repeatedly||Diagnose user logon issues|
|Application is slow or won't respond||Resolve application failures|
|Connection failed||Restore desktop connections|
|Session is slow or not responding||Restore sessions|
|Video is slow or poor quality||Run HDX channel system reports|
When you type the user's name in a Search field, Director searches for users in Active Directory for users across all sites configured to support Director.
When you type a multiuser machine name in a Search field, Director displays the Machine Details for the specified machine.
When you type an endpoint name in a Search field, Director uses the unauthenticated (anonymous) and authenticated sessions that are connected to a specific endpoint, which enables troubleshooting unauthenticated sessions. Ensure that endpoint names are unique to enable troubleshooting of unauthenticated sessions.
The search results also include users who are not currently using or assigned to a machine.
To return to the landing page, click the Director logo.
Access Citrix Insight Services
You can access Citrix Insight Services (CIS) from the User drop-down in Director to access additional diagnostic insights. The data available in CIS comes from sources including Call Home and Citrix Scout.
Upload troubleshooting information to Citrix Technical Support
Run Citrix Scout from a single Delivery Controller or VDA to capture key data points and Citrix Diagnosis Facility (CDF) traces to troubleshoot selected computers. Scout offers the ability to securely upload the data to Citrix Insight Services (CIS) platform to assist Citrix Technical Support on troubleshooting. Citrix Technical Support uses the CIS platform to reduce the time to resolve customer-reported issues.
Scout is installed with XenApp or XenDesktop components. Depending on the version of Windows, Scout appears in the Windows Start Menu or Start Screen when you install or upgrade to XenDesktop 7.1, XenDesktop 7.5, XenApp 7.5, XenDesktop 7.6, XenApp 7.6, XenDesktop 7.7, or XenApp 7.7.
To start Scout, from the Start Menu or Start Screen, select Citrix > Citrix Scout.
For information on using and configuring Scout, and for frequently asked questions, see CTX130147.