Product Documentation

Optimize the HDX 3D Pro user experience

Jul 18, 2013

Implement the following recommendations to provide the optimum experience for your users:

  • To use HDX 3D Pro with multiple monitors, ensure that the host computer is configured with at least as many monitors as are attached to user devices. The monitors attached to the host computer can be either physical or virtual.
  • Do not attach a monitor (either physical or virtual) to a host computer while a user is connected to the virtual desktop or application providing the graphical application. Doing so can cause instability for the duration of a user's session.
  • Instruct your users not to change the resolution of the desktops providing their graphical applications during the graphical application session. After closing the session, a user can change the resolution of the Desktop Viewer window in the Citrix Receiver – Desktop Viewer Preferences.
  • When multiple users share a connection with limited bandwidth, such as at a branch office, Citrix recommends that you use the Overall session bandwidth limit policy to limit the bandwidth available to each user. This ensures that the available bandwidth does not fluctuate widely as users log on and off. Because HDX 3D Pro automatically adjusts to make use of all the available bandwidth, large variations in the available bandwidth over the course of user sessions can negatively impact performance. For more information, see the Bandwidth policy settings.

    For example, if 20 users share a 60 Mbps connection, the bandwidth available to each user can vary between 3 Mbps and 60 Mbps depending on the number of concurrent users. To optimize the user experience in this scenario, determine the bandwidth required per user at peak periods and limit users to this amount at all times.

  • For users of a 3D mouse, Citrix recommends that you increase the priority of the Generic USB Redirection virtual channel to 0. For information about changing the virtual channel priority, see