You can use multiple policies to customize you environment to meet users’ needs based on their job functions, geographic locations, or connection types. For example, for security reasons you may need to place restrictions on user groups who regularly work with highly sensitive data. You can create a policy that prevents users from saving sensitive files on their local client drives. However, if some people in the user group do need access to their local drives, you can create another policy for only those users. You then rank or prioritize the two policies to control which one takes precedence.
When using multiple policies, you need to determine how to prioritize them, how to create exceptions, and how to view the effective policy when policies conflict.
In general, policies override similar settings configured for the entire site, for specific controllers, or on the user device. The exception to this principle is security. The highest encryption setting in your environment, including the operating system and the most restrictive shadowing setting, always overrides other settings and policies.
Citrix policies interact with policies you set in your operating system. In a Citrix environment, Citrix settings override the same settings configured in an Active Directory policy or using Remote Desktop Session Host Configuration. This includes settings that are related to typical Remote Desktop Protocol (RDP) client connection settings such as Desktop wallpaper, Menu animation, and View window contents while dragging. For some policy settings, such as Secure ICA, the settings in policies must match the settings in the operating system. If a higher priority encryption level is set elsewhere, the Secure ICA policy settings that you specify in the policy or when you are delivering application and desktops can be overridden.
For example, the encryption settings that you specify when you are creating delivery groups to provide users with applications and desktops should be at the same level as the encryption settings you specified throughout your environment.