Director provides different views of the interface tailored to particular administrators. XenDesktop permissions determine what is displayed and the commands available.
For example, help desk administrators see an interface tailored to help desk tasks. Director allows help desk administrators to search for the user reporting an issue and display activity associated with that user, such as the status of the user's applications and processes. They can resolve issues quickly by performing actions such as ending an unresponsive application or process, shadowing operations on the user's machine, restarting the machine, or resetting the user profile.
In contrast, full administrators see and manage the entire site and can perform commands for multiple users and machines. The Dashboard provides an overview of the key aspects of a deployment, such as the status of sessions, user logons, and the site infrastructure. Information is updated every minute. If issues occur, details appear automatically about the number and type of failures that have occurred.