Product Documentation

Citrix Views Included in the Management Pack

May 08, 2015

The Management Pack includes a number of Citrix views that are available in the Citrix Presentation Server folder of the Operations Console. These views allow you to monitor events and alerts raised for XenApp servers and server farms, and to identify trends and performance issues occurring on servers and published applications.

There are five main types of Citrix views: alert and event views, Citrix deployment state views, the Citrix Presentation Server topology diagram view, Citrix performance views, and license server views. All Citrix views can be customized to meet your organization's requirements.

To view state monitors and processing rules

You can see the state monitors and processing rules that define how Operations Manager collects, processes, and responds to information, and that generate the Citrix views

  1. In the Operations Console, click Authoring in the Navigation pane.
  2. Select Management Pack Objects > Rules or Management Pack Objects > Monitors.
The monitors and rules are grouped according to the object to which they apply. You can configure these monitors and rules and create new ones; see your Operations Manager documentation for more information.
Note: After you install the Management Pack, some Citrix views might be empty for a short time until the discovery script runs. By default, this script runs hourly.

Viewing XenApp Alert and Event Information

Alert and event views provide you with real-time event and alert information. Alert views group alerts by severity, and event views sort events by date and time. In both alert views and event views, the Details pane shows extra information including Citrix Knowledge Center articles about each particular alert or event.
View Description
All Citrix Events Displays all the events raised by XenApp components on managed servers.
Active Alerts from Citrix Servers Displays all unresolved alerts raised against managed servers by all management packs (not only the XenApp Management Pack).
Active Citrix Alerts Displays all unresolved alerts raised by the Management Pack.

Viewing XenApp Deployment State Information

Each XenApp deployment state view summarizes the state of a component along with the state of any components directly related to it; for example, a XenApp farm view displays the state of the farm itself along with the state of the zones that are part of the farm.

View Description
Citrix Farms Displays the state of the XenApp farms in your deployment.
Citrix Managed Servers Displays the state of the XenApp managed servers in your deployment.
Citrix Unlicensed Servers Displays the state of the XenApp unlicensed servers in your deployment.
Citrix Unsupported Servers Displays the state of the XenApp unsupported servers in your deployment.
Citrix Zones Displays the state of the XenApp zones in your deployment.
Farm Metric Servers Displays the state of the farm metric servers in your deployment.
Zone Data Collectors Displays the state of the zone data collectors in your deployment.

State views display high-level state information about a XenApp component without detailing how and why changes of state occurred. You can investigate the reasons behind state changes by right-clicking a managed object in the Results pane of any view and selecting Show Health Explorer. The Health Explorer presents the detailed state of the selected object, displaying the state of each of its monitors on the left and a record of events that caused state changes on the right.

The type of managed object you select determines which monitors appear in the Health Explorer. For example, if you select a farm or a farm metric server, the Health Explorer displays farm-wide alert monitors. Monitors are grouped by potential problem sources. For example, all printing issues are grouped together. Expanding the printing node allows you to see specific printing monitors, together with the history and causes of any state changes.

Viewing Citrix Presentation Server Topology Diagrams

The Citrix Presentation Server topology diagram is an Operations Manager diagram view that provides a hierarchical representation of a XenApp deployment, showing farms, zones, servers, license servers, and their relationships.

Diagram showing a Citrix Presentation Server topology diagram view

The following table lists the XenApp-specific icons used in the topology view and their meanings:

Icon Meaning
Deployment
Server farm
Server
License server
Farm metric server
Zone data collector
Zone

The topology view provides the following information:

  • The name of the farm, zone, or server. Zone names are prefixed by their farm names.
  • The current alert state, propagated up the tree so that state changes are visible even when the view is collapsed.
  • Whether a server is a zone data collector or a farm metric server and the hosting server name.

ToolTips are used to provide the following additional information:

  • XenApp version number, including hotfixes where appropriate
  • Role (zone data collector or farm metric server)
  • The name of the license server the computer uses
  • Logons enabled or disabled
  • For zones, the number of servers in the zone
  • For zone data collectors, the name of the zone being managed
  • For farm metric servers, the name of the farm being monitored
Note: If you make changes to your deployment and move one or more servers from one zone to another zone, the topology diagram view may still show the moved servers in their original zone. Reimporting the Management Pack forces the topology view to refresh.

To reconfigure security settings on zone data collectors

By default, computers running discovery scripts cannot submit data about any other computer. This means that for zone data collectors to submit data about other servers in the farm, you must change their security settings.

  1. In the Operations Manager console, expand the Administration node.
  2. Select Administration > Device Management > Agent Managed.
  3. Then, for each zone data collector:
    1. Double-click the computer name.
    2. On the Security tab, select Allow this agent to act as a proxy and discover managed objects on other computers.
Important: If you do not set this option for your zone data collectors, the topology diagram view will not display any discovered objects. This might cause an error message to appear in the Operations Manager event log.

Viewing XenApp Performance Information

Citrix performance views provide performance monitoring details about your deployment.
View Description
Active Sessions Displays the number of active sessions on each managed server.
Published Application Load From Load Balancing Displays the published application load from the Load Manager component. Note that this information is available only if you are using Load Manager in your server farm and you configured the application load level. In addition, you must also enable the “Sample published application load from load balancing” rule in MOM.
Server Load From Load Balancing Displays the server load from the Load Manager component. Note that this information is available only if you are using Load Manager in your server farm.

Viewing License Server Information

License Server views provide information about the licenses and license servers in your deployment.
Important: If you did not install the Citrix.Licensing.mp file, these views are not available.
View Description
Active Citrix License Server Alerts Displays all unresolved alerts raised against license servers by the Management Pack.
License Servers Displays the state of the license servers in your deployment.
Pooled Licenses In Use Displays the number of pooled licenses in use, as a percentage of the total number of pooled licenses.