You can create a
Samsung Knox remote support policy if you have purchased and install the
XenMobile MDM Remote Support product. You will need to perform the following
setup in order to enable remote support for Samsung Knox devices:
- Install XenMobile
Remote Support application in your environment.
- Configure a Remote Support app tunnel.
- Configure a
Samsung Knox remote support policy (this topic).
- Deploy both the
Remote Support app tunnel and the Samsung remote support policy to a user's
There are two kinds
of remote support you can enable for a Samsung Knox device:
- Basic Support.
This allows you to view diagnostic information about the device such as system
information, processes that are running, task manager (memory and CPU usage),
installed software folder contents, and so forth.
- Advanced Support.
This option allows you remote control over the device’s screen, including
control with colors, in either the main window, or in a separate, floating
window, establishment of a Voice-over-IP session (VoIP) between the helpdesk
and the user, configuration of settings, and establishment of a chat session
between the helpdesk and the user.