Product Documentation

Enrolling iOS and Android Users with Worx Home

Apr 24, 2015

In order to use XenMobile Device Manager to manage user devices remotely and securely, the devices need to be enrolled into Device Manager. Users first install Worx Home on their device and authenticate their user credentials. After the devices are enrolled, you can perform device and app management tasks, such as applying policies, deploying apps, pushing data to the device, locking, wiping, locating lost or stolen devices, and more.

This section describes the steps for enrolling users with iOS or Android devices. For information about enrolling users with other platforms, such as Windows Phone 8, Windows 8, Windows Mobile, and Symbian.

Note: Before you can enroll iOS device users, you need to request an APNS certificate.

To install Worx Home and enroll an iOS device

  1. Download the Worx Home app from the Apple iTunes App Store on the device and then install the app on the device.
  2. On the iOS device Home screen, tap the Worx Home app to start it.
  3. When the Worx app opens, enter your corporate credentials, such as the name of your company’s Device Manager server name, User Principal Name (UPN), or your email and then click Next.
  4. Type your user name and password. A browser launches to begin the enrollment process.
  5. Tap Install to install the Citrix Profile Service.
  6. Tap Install Now if prompted with a warning message.
  7. If your device is configured with a passcode, you will be prompted to enter your passcode to install the profile.
  8. Tap Install.
  9. When the profile installation finishes, tap Done to complete the Company profile installation process.
  10. When Worx Home appears, tap Yes to allow Worx Home to use your current location.
  11. Depending on the way XenMobile is configured, you may be asked to create a Worx PIN, which you can use to sign on to Worx Home and other Worx-enabled apps, such as WorxMail, WorxWeb, ShareFile, and more. You will need to enter your Worx PIN twice. Worx Home opens. You can then access the Worx Store to view the apps you can install on your iOS device.
  12. Tap Worx Store to open the enterprise app store.
  13. If your administrator has configured XenMobile to automatically push apps to your device after enrollment, messages appear prompting you to install the apps. Tap Install to install the apps.

To unenroll and re-enroll an iOS device

When a device is re-enrolled, it is first unenrolled. During the period in which the device is unenrolled but not yet re-enrolled, the device is not managed by Device Manager, although it continues to appear in the device inventory list. The device cannot be tracked and its compliance cannot be monitored when it is not being managed by Device Manager.
  1. Tap to open the Worx Home app.
  2. Tap the Settings icon in the upper left of the app window.
  3. Tap Re-Enroll. A message appears to confirm you want to re-enroll your device.
  4. Tap Yes. This causes your device to be unenrolled.
  5. Follow the on-screen instructions to re-enroll your device.

To install Worx Home and enroll an Android device

  1. Go to the Google Play or Amazon App store on your device and download the Citrix Worx Home app. Tap the app to open it.
  2. When prompted to install the app, click Next and then click Install.
  3. After Worx Home installs, tap Open.
  4. Enter your corporate credentials, such as the name of your company’s Device Manager server name, User Principal Name (UPN), or email address and then click Next.
  5. In the Activate device administrator screen, tap Activate.
  6. Enter your corporate password and then tap Sign On.
  7. Depending on the way XenMobile is configured, you may be asked to create a Worx PIN, which you can use to sign on to Worx Home and other Worx-enabled apps, such as WorxMail, WorxWeb, ShareFile, and more. On the Create Worx PIN screen, enter a PIN consisting of any series of six numbers.
  8. Reenter the PIN. You are now enrolled. Tap the Worx Store to access your corporate app store, as well as Worx-enabled apps, such as WorxMail, WorxWeb, ShareFile, and more.

To unenroll and re-enroll an Android device

When a device is re-enrolled, it is first unenrolled. During the period in which the device is unenrolled but not yet re-enrolled, the device is not managed by Device Manager, although it continues to appear in the device inventory list. The device cannot be tracked and its compliance cannot be monitored when it is not being managed by Device Manager.

  1. Tap to open the Worx Home app.
  2. Tap the Settings icon in the upper left of the app window.
  3. Tap Re-Enroll. A message appears to confirm you want to re-enroll your device.
  4. Tap OK. This causes your device to be unenrolled.
  5. Follow the on-screen instructions to re-enroll your device.