Product Documentation

Monitoring XenMobile Mail Manager

Mar 30, 2015

The Monitor tab in the XenMobile Mail Manager allows for browsing of the EAS and BlackBerry devices that have been detected, and displays the history of automated PowerShell commands that have been issued.

There are 3 tabs under the Monitor tab:
  • ActiveSync Devices
  • Blackberry Devices
  • Automation History
Also, the history of all snapshots is available under the Configure tab:
  • In the Exchange tab, click the Info icon for the desired Exchange server.
  • Under the MSP tab, click the Info icon for the desired Blackberry server. Snapshot history shows when the snapshot took place, how long it took, how many devices were detected and any errors that occurred.

Monitoring ActiveSync devices

From the Monitor tab, you can view all BlackBerry devices that have been detected and a history of PowerShell commands issued by XenMobile Mail Manager.

  1. From the Start menu, launch XenMobile Mail Manager.
  2. Click the Monitor > ActiveSync Devices tab
  3. From this tab, you can view a list of all devices discovered by the XenMobile Mail Manager, and using the drop down list, you can filter the list to see which devices have been allowed, which have been allowed, and you can filter by the these commands according to those issues in the last hour, or the last day. You can also search the list by user or device ID.
  4. To see more details on a specific command or device (or user), click the green (allowed) or red (blocked) icon next to the entry.

Monitoring BlackBerry devices

From the Monitor tab, you can view all BlackBerry devices that have been deteced and a history of PowerShell commands issued by XenMobile Mail Manager.

  1. From the Start menu, launch XenMobile Mail Manager.
  2. Click the Monitor > BlackBerry Devices tab
  3. From this tab, you can view a list of all BlackBerry devices discovered by the XenMobile Mail Manager. You can search the list for a specific user by typing the user's email address and then clicking Go.
  4. To see more details on a specifc command or device (or user), click the green (allowed) or red (blocked) icon next to the entry.

Viewing snapshot history

You can view the history of snapshots take for your Exchange or BlackBerry servers by clicking the information icon (I) next to it.

  1. From the Start menu, launch XenMobile Mail Manager.
  2. Click the Configure > Exchange tab.
  3. Click the small blue information icon next to the Exchange server to see the history of snapshots taken of the server's ActiveSync traffic.
  4. To view the history of snapshots taken of a configured BlackBerry server, click the Configure > MSP tab.
  5. Click the small blue information icon next to the BlackBerry server to see the history of snapshots taken.