You need to create a remote
support Application Tunnel (App Tunnel) to support the Remote Support help desk
application, which allows for the remote control of mobile devices over-the-air
through Device Manager.
In the Device
Manager web console, click the
Policies tab and then under
Policies, click to expand the device type for which you want to
configure a remote support App Tunnel.
Tunnels and then click
a tunnel dialog box, in
Name, enter a name for the remote support app
Support check box.
Connection configuration, in
Connection time-out, select the
Define check box and then enter a value in seconds
to indicate the interval in which the connection to the Remote Support
application should time out.
Connection, select the Use SSL
connection check box if you want to configure a secure connection
between the Device Manager server and the Remote Support application.
roaming, select the Block cellular connections passing by check box if
you want to block the tunnel while roaming.