Product Documentation

Actualización

Feb 08, 2017

When new versions or important updates of XenMobile are available, they are published to Citrix.com and a notice is sent to the contact on record for each customer.

You have these options for upgrading XenMobile:

  • To upgrade from XenMobile 9.0 to XenMobile 10.4.
    Use the XenMobile Upgrade Tool that is built in to XenMobile 10.4. See the articles in this section for details.
    The Upgrade Tool supports all XenMobile 9 editions: MDM, App, and Enterprise.
    For fixed and known issues, see Fixed issues and Known issues.
    Note that the older Upgrade Tool is no longer available from Citrix.com.
  • To upgrade from XenMobile 10.3.x to XenMobile 10.4.
    Use the Release Management page in the XenMobile console. See the instructions in this article for details.
    You do not use the Upgrade Tool for XenMobile 10.3.x installations.
  • To upgrade from XenMobile 10 or XenMobile 10.1 to XenMobile 10.4. 
    First, use the Release Management page in the XenMobile console to upgrade from XenMobile 10 or XenMobile 10.1 to XenMobile 10.3. Then, use the Release Management page in the XenMobile console to upgrade from XenMobile 10.3 to XenMobile 10.4. See the instructions in this article for details. You do not use the Upgrade Tool for these installations.

Upgrade path summary

XenMobile Server version Release number Upgrade to Release number Upgrade path  Release update Location
XenMobile Server 9 with Rolling Patch 9 installed 9.0.0_97106 XenMobile Server 10.4 10.4.0.116 XenMobile Server 9 to XenMobile Server 10.4

Download the rolling patch prerequisite.

The Upgrade Tool for XenMobile 10.4 is built into XenMobile Server.

XenMobile Server 10 or XenMobile 10.1 10.1.0.63030 XenMobile Server 10.3 10.3.0.824 XenMobile 10 or XenMobile 10.1 upgrade to XenMobile 10.3 Download
XenMobile Server 10.3.x 10.3.x XenMobile Server 10.4 10.4.0.116 XenMobile 10.3.x upgrade to XenMobile 10.4.  Download
10.4.0.?
10.4.0.?

To upgrade from XenMobile 10 or XenMobile 10.1 to XenMobile 10.3, or XenMobile 10.3 to XenMobile 10.4

Prerequisites:

  • Before you install a XenMobile update, use the facilities in your virtual machine (VM) to take a snapshot of your system.
  • Back up your system configuration database.
  • Review the System Requirements for the version to which you are updating. For XenMobile 10.4, see System Requirements

If you have a clustered deployment, refer to the instructions at the end of this article.

1. Log on to your account on the Citrix website and download the XenMobile Upgrade (.bin) file to an appropriate location.

2. In the XenMobile console, click the gear icon in the upper-right corner of the console. The Settings page appears.

3. Click Release Management. The Release Management page appears.

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4. Under Updates, click Update. The Update dialog box appears.

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5. Select the XenMobile upgrade file you downloaded from Citrix.com by clicking Browse and navigating to the file's location.

6. Click Update and then if prompted, restart XenMobile.

If for some reason the update cannot be completed successfully, an error message appears indicating the problem. The system is reverted to its state prior to the update attempt.

Note: XenMobile might not require a restart after the update installs. In this case, a message indicates that the updated installation is successful. If, however, XenMobile does require a restart, you must use the command line. It's important that you clear your browser cache after the system restarts.

4. Click Browse, navigate to the location where you saved the XenMobile upgrade file you downloaded from Citrix.com and then select the file.

5. Click Update and then if prompted, restart XenMobile.

Note: XenMobile might not require a restart after the update installs. In this case, a message indicates that the updated installation is successful. If, however, XenMobile does require a restart, you must use the command line.

Important: If your system is configured in cluster mode, follow these steps to update each node:

  1. Shut down all but one node.
  2. Update that node.
  3. Confirm that the service is running before updating the next node.

 

If for some reason the update cannot be completed successfully, an error message appears indicating the problem. The system is reverted to its state prior to the update attempt.

 

4. Click Browse, navigate to the location where you saved the XenMobile upgrade file you downloaded from Citrix.com and then select the file.

5. Click Update and then if prompted, restart XenMobile.

Note: XenMobile might not require a restart after the update installs. In this case, a message indicates that the updated installation is successful. If, however, XenMobile does require a restart, you must use the command line.

Important: If your system is configured in cluster mode, follow these steps to update each node:

  1. Shut down all but one node.
  2. Update that node.
  3. Confirm that the service is running before updating the next node.

 

If for some reason the update cannot be completed successfully, an error message appears indicating the problem. The system is reverted to its state prior to the update attempt.

 

To upgrade clustered XenMobile deployments

If your system is configured in cluster mode, follow these steps to update each node from a XenMobile 10 release:

1. Upload the .bin file on all nodes from Settings > Release Management.

2. Shut down all nodes other than the one you will upgrade first. To shut down a node, use the System Menu in the command-line interface.  

3. Upgrade the node that's still running.

3. Check that the service is running on the upgraded node.

4. Bring up other nodes one after the other.

If XenMobile can't complete the update successfully, an error message appears indicating the problem. XenMobile then reverts the system to its state prior to the update attempt.