Product Documentation

Licensing

Dec 21, 2015
If you would like to obtain a new or renewed license for your XenMobile products, contact your account representative. Citrix XenMobile requires you to purchase one of the following licensing options:

XenMobile MDM Edition

Citrix XenMobile MDM edition is licensed under a per-user or per-device model. User licensing is based on how many unique users have registered devices on the administrative device management server. Device licensing is based on how many unique devices are registered on the administrative device management server. XenMobile MDM edition can be sold under three consumption options:

  • Perpetual licensing entitles the user to consume the product in perpetuity (forever).
  • Annual licensing entitles the user to consume the product on an annual basis only. Product consumed under the annual model is valid for 12 months from point of purchase after which the license will expire and the administrative management server will no longer be able to control the registered devices. Customers may purchase a new XenMobile annual license prior to the expiration date to assure access to their XenMobile environment will continue to function uninterrupted. Co-termination is not supported for XenMobile annual licenses – meaning Citrix will not support synchronization of the expiration dates for XenMobile annual licenses, either individually or in combination with XenMobile perpetual licenses. Annual licenses are good for 12 months from the date of purchase. This cannot be modified to provide 12 months from the date of the expiration associated with any existing annual licenses.
  • Hosted Cloud-based Service entitles the purchased number of users or devices to consume the hosted service for 12 months from point of purchase after which the service will expire and administrators will no longer be entitled to access the administrative device management server.

XenMobile Enterprise Edition

XenMobile Enterprise edition is licensed under a per-user model or per-device model. XenMobile Enterprise edition can be sold under two consumption options:

  • Perpetual licensing entitles the user to consume the product in perpetuity (forever).
  • Annual licensing entitles the user to consume the product on an annual basis only. Product consumed under the annual model is valid for 12 months from point of purchase after which the license will expire and the administrative management server will no longer be able to control the registered devices. Additionally, the licenses will cease to support valid connections to the XenMobile environment. Customers may purchase a new XenMobile annual license prior to the expiration date to assure access to their XenMobile environment will continue to function uninterrupted. Co-termination is not supported for XenMobile annual licenses – meaning Citrix will not support synchronization of the expiration dates for XenMobile annual licenses, either individually or in combination with XenMobile perpetual licenses. Annual licenses are good for 12 months from the date of purchase. This cannot be modified to provide 12 months from the date of the expiration associated with any existing annual licenses

Renewing Device Manager Licenses

You can view the current status of your Device Manager license and update your license on the About tab.

If your current license has already expired and you cannot log in to the Device Manager web console, when you receiver your updated license, you can manually add the license file to the server running Device Manager to reinitiate the software.

To update an expired license

  1. Log on to the server running Device Manager.
  2. Browse to the following location on the server: C:\program files(x86)\Citrix\XenMobile Device Manager\tomcat\webapps\zdm\WEB-INF and save the valid file in the WEB-INF folder with a name, such as license.crt.
  3. Restart the XenMobile service.

    The license file is updated and you can now log on to the server running Device Manager.