Product Documentation

Viewing the Device Properties

Dec 21, 2015

When you click a device name in Device Manager and click Edit, you can view device overview information for a device type. The tabs that appear may differ slightly depending on the device.

The main tabs that appear and the information they contain are as follows:

  • General. On this tab, you can view device properties, such as the software inventory, the device serial number, IMEI, as well as the Strong ID if the Secure Device option is available in the license installed on the server. You can also display the status of the Device Lock and Device Wipe commands:
    • The statement No device lock/wipe, if no command was sent.
    • A description and the date and time at which the command was sent or carried out.
  • Properties. The hardware inventory appears on this tab. The list is updated automatically each time the device connects to Device Manager. For devices that use the Secure Device Option, additional tabs appear, such as Certificates and Master Keys.
  • Software. The software inventory appears on this tab. The list includes all applications and software packages installed on a device, such as package name, author, size, installation date, and version of the software. You must request an inventory if you want to display the applications deployed through Device Manager as well as user-installed apps. To request an inventory, you need to configure a deployment from the Deployment tab. Under Resources to be deployed, select Software Inventory.
    Note: For Windows Mobile devices exclusively, only software programs available in the Add/Delete program menu on the device appear on the Software tab.
  • iOS Profiles. You can view the profiles for an iOS device on the iOS Profiles tab. Profiles may include web clips, mobile device management (MDM) configurations, access permissions, and more.
    Note: When working with iOS configuration profiles generated with Apple’s iOS Configuration Utility (IPCU), such as profiles for Exchange ActiveSync, WiFi, and VPN access with a certificate, Device Manager cannot prompt the device unless you include the certificate password in the profile when you create the certificate. You must include the certificate password in the IPCU steps, and then use Device Manager to import the profiles with the certificates.
  • Certificates.
  • Deployment. You can view a complete real-time view of package deployment, on a per-device basis, on the Deployment tab. You can view of all packages assigned to a device, and the status of the deployment.
    Note: The status of pending is the same as remaining. The status means that the package has not yet been deployed.
  • Connection. The Connections tab displays the users who have authenticated against a device. It lists the user name, and last two authentication times.
  • MDM Status. On this tab, you can review the mobile device management (MDM) status for iOS devices. The information that appears is as follows:

    MDM status:

    • INACTIVE. The server does not expect the device to connect to it any time soon, nor does it consider it necessary.
    • ENQUEUED. The server is attempting to communicate with the device, but a push notification has yet to be sent to the Apple Push Notification service (APNs).
    • ACTIVE. The server is either currently handling a device request, or it expects the device to reply to a previously sent command.
    • PENDING. The server is waiting for a connection from the device.

    Last push initiation. The time of the most recent push notification initiated by Device Manager.

    Last notification completion. The time of the most recent completed push notification to the device.
    Note: The message "Completion of a Push notification attempt" means the notification payload was successfully sent to the server running APNs and the server did not reply with an error (which would indicate syntax errors and so on).

    Last reply device time. The time that a device connected to Device Manager following a push notification.