Product Documentation

Selectively Wiping a Device

Dec 21, 2015

You can perform a selective wipe in Device Manager if you only want to clear corporate data from the device while retaining personal information and selected settings. A selective wipe removes the mobile device management (MDM) profiles. All packages pushed by Device Manager to the device are also removed. The device can be re-enrolled at a future time.

Select Selective Wipe command from the Devices tab > Security menu > Selective wipe. Selective Cancel Wipe to undo the operation request.

Selective Wipe for iOS and Android Devices

Performing a selective wipe from the if you only want to clear corporate data from the device while retaining personal information and selected settings. The MDM profiles and all packages pushed by Device Manager to the hand held are removed. The device can be re-enrolled at a future time.

Note: Selectively wiping an Android devices does not completely disconnect the device from Device Manager and a user's corporate network. In order to break the connection between the device and the corporate network, you also need to revoke the Android device.

Selective Wipe for Windows 8 Devices

When you perform a selective wipe on a Windows 8 device from Device manager, it will remove all contents from the currently logged on user’s profile folder.

Selective Wipe for Windows Phone 8 Devices

When you selective wipe a Windows Phone 8 device using Device Manager, the following is removed from the device:

  • The enterprise token that allows apps to be installed on the device by Device Manager.
  • All Device Manager certificates.
  • All Device Manager configurations that have been deployed to the device.