Product Documentation

Device Manager System Requirements

Dec 21, 2015

You can use the following system requirements for installing Device Manager.

Windows Server

  • Microsoft Windows 2012 Server 64-bit Standard or Enterprise Edition
  • Microsoft Windows 2008 Server R2 Standard or Enterprise Edition
Note: If you plan to use device certificate templates with Microsoft Certificate Services, the Windows server running the Active Directory Certificate Services must be running Microsoft Windows 2008 Server R2 SP1, Standard or Enterprise Edition.

If you plan to use the SharePoint access management feature, make sure your deployment meets the following minimum Windows 2008 requirements:

  • Microsoft Windows 2008 Server R2 Standard or Enterprise Edition with Service Pack 1 or with fix KB976217 installed on the server.
  • Microsoft Windows 2008 Server R2 with fix KB976217 installed on the server.

Java Requirements

  • Oracle Java SE 7 JDK (JDK Download Edition) update 11 and later.
  • Java Cryptography Extension (JCE) Unlimited Strength Jurisdiction Policy Files 7.
    Note: If you are upgrading to Device Manager 8.0.1 from a previous version, you need to perform an upgrade to Java 7 from the previous version. See Upgrading Device Manager to Version 8.5 for more information.

The Java Cryptography Extension (JCE) is an officially released Standard Extension to the Java Platform. JCE provides a framework and implementation for encryption, key generation and key agreement, and Message Authentication Code (MAC) algorithms. For more information, see Java Cryptography Extension (JCE) Unlimited Strength Jurisdiction Policy Files 7 on the Oracle web site.

Note: Oracle Java components all must be downloaded separately from the download web site. The JCE components must be installed in the JDK's Java Runtime Environment in order to properly support enrollment of iOS devices. Please follow the installation Read Me instructions that accompany the Java JCE download package Java SE Downloads on the Oracle web site.

After you download and extract the JCE package, copy the files local_policy.jar and US_export_policy.jar to the <java-home>\jre\lib\security folder and overwrite the existing files.

Hardware Requirements

  • Physical or virtual Server host environment
  • Intel Xeon 3Ghz or AMD Opteron-1.8Ghz server class
  • 1 Gb RAM minimum (4 Gb RAM minimum recommended for 64-bit OS)
  • 500 Mb free disk space minimum

Example of a recommended configuration for 1,500 mobile users:

  • Dual-processor computer with Intel server architecture.
  • A minimum of 2 GB RAM available for the application. 1 GB free disk space (without database).

Example of a recommended configuration for 10,000 mobile users:

  • Dual quad-core processor computer with Intel server architecture
  • 8 GB RAM available for the application. 1 GB free disk space, 5 GB for database

Web Browser Requirements for the Device Manager Web Console

  • Internet Explorer Versions 8 and 9
    Note: The Device Manager 7.0 Dashboard feature is not supported on Internet Explorer 8.0, but is supported on Internet Explorer 9.
  • Firefox versions 17.0.8 and 23

Device Manager Repository Database Requirements

The Device Manager Server repository requires a relational Database Management System (R-DBMS). The supported databases are:

  • PostgreSQL v8.2 is the default RDBMS that is packaged and installed with Device Manager Server
  • Microsoft SQL Server 2005, 2008 or 2008 R2, and 2012
Important: The server on which the database is installed requires NTFS partitions.

User Account Needed: For the database server, you will need to create a service account that has admin rights to SQL server, including the following access rights: Creator, Owner, and Read/Write permissions.

Windows Service Account Requirements

The Windows service accounts for the Device Manager Server and the database must be a Local Administrator of the computer on which the Device Manager Server is installed.

SharePoint Data Leak Prevention Requirements

XenMobile supports SharePoint Data Leak Prevention (DLP). To deploy SharePoint DLP in your environment, use the following guidelines:

  • SharePoint 2010 or Office 365.
  • Windows Server 2008 R2 - SharePoint 2010 with Service Pack 1 is required or install KB976217.
  • Windows Server 2008 – Rest API calls will fail unless KB976217 is also installed.

Installation Requirements

When you install XenMobile, use the following guidelines:
Note: Domain membership is not required for the Device Manager server.
  • Do not install a new version of IIS, and uninstall IIS if it exists on this server.
  • Create an external DNS record for the Device Manager server, such mobile.yourcompany.com.
  • Obtain an Apple APNS certificate which is needed during the installation of Device Manager. You can obtain an APNS certificate by using the XenMobile APNS Certificate Setup Guide.
  • Install Java SE 7 Update 11 (jdk-7u4-windows-x64.exe) on the Device Manager server.
  • Install Java Cryptography Extension (JCE) USJP 7 on the Device Manager server.

    To install the Java Cryptography Extension

    1. Install Java SE 7u11.
    2. Open the JCE zip file and copy local_policy.jar and US_export_policy.jar to your computer desktop.
    3. Navigate to the folder /Java/jdk1.7.0_x/jre/lib/security and copy the files from Step 2 to this folder.