Product Documentation

Configuring Notifications

Dec 21, 2015

You can user notifications in Device Manager to do the following:

  • Communicate with select groups of users easily from the Device tab, such as all iOS device users, users whose devices are Out Of Compliance, all users with employee-owned devices, or all users with unmanaged devices, and so on.
  • Enroll users and their devices into Device Manager.
  • Automatically notify your users (through Automated Actions) when certain conditions are met, such as when a user's device is about to be blocked from corporate access due to compliance policy violations, or when a user's device has been jailbroken or rooted.

Notifications are used to send messages over three different channels: SMTP, SMS, and Agent Push (currently iOS only).

Before you can send notifications, you must configure a notifications server and a SMS gateway and carrier SMS gateway. Also, you must select a notification channel in the notification template.

Note: Port 25 must be opened from the Device Manager server located in your DMZ to point back to the SMTP server on your internal network for notifications to be sent successfully.