Product Documentation

To create a custom notification template in Device Manager

Dec 21, 2015
  1. Click Options.
  2. Click Notification Templates and then click New.
  3. In the Create a Notification Template dialog box, on the Settings tab, enter the following information for your template:
    • Name. Enter a name for the template that indicates its use and purpose. For example, if this is a warning message regarding banned apps, you could name it Banned App Notification.
    • Description. Enter a brief description of this notification's purpose.
    • Notification Type. Determines the Automated Action event type the template is used with.
    • Channel. Select the channels through which you want to send the notification. Agent push is currently for iOS only.
  4. Click the SMTP tab and then enter the following information:
    • From. (Optional) Name used in the email From field. Only enter a value here if you do not want to use the default value from the Notification Server definition.
    • To. An email address, system macro, or list (delimited by semicolons). System macros are used when sending automated action notifications. The system macro ${user.email} is the default To field.
    • Subject. Enter a generic subject line for the message.
    • Message. Enter message text. If you want to use system macros in your custom notification template, open one of the predefined notification templates and borrow one of the commonly used macros, such as the macros used for users or devices.
  5. Click the SMS tab and then enter the following information:
    • To. A system macro or mobile number. There are two system macros for use in enrollment templates and non-enrollment templates. For enrollment templates, use ${user.mobile}. For non-enrollment templates, use ${firstnotnull(device.TEL_NUMBER,user.mobile)} .
    • Message. Enter a message text that the user will see when the message is received.
  6. Click the Agent tab and then enter the following information to be used for agent push notifications (iOS only):
    • To. Enter the following variable - ${device.TOKEN} - for the device's token ID, which is used to identify and communicate with the device via agent push notification.
    • Message. Enter a message text that the user will see when the message is received.
    • Sound File. Select a sound file to be played when the user receives the push notification on their device.
  7. When you are finished, click Create.