Product Documentation

Configuring Registry Keys by Using the Device Manager Options Wizard

Dec 21, 2015

Device Manager uses registry keys to store its own data in each mobile device. You can configure these options by using the Device Manager Options wizard.

Device Manager configuration backup. Device Manager client settings can be stored on the removable memory card in the mobile device. If a mobile device has to be hard reset, it will automatically retrieve the settings required to reconstruct the configuration, such as Device Manager agent, registry keys, Device Manager-related security certificates, and network configuration. For devices with more than one memory card, you can also configure a backup to a specific card.

Connect to these networks. Device Manager is authorized, if necessary, to activate connections as defined in Network Management on the mobile device:

  • User-defined Office
  • User-defined Internet
  • Built-in Office (My Work Network connection)
  • Built-in Internet (My ISP connection)

The operating mode depends on the status of the mobile device's current network connection at any given time:

Authorized and Active connection If the server running Device Manager is accessible through this network, the Device Manager agent connects to the server running Device Manager.
Unauthorized but Active connection The mode is the same as for Authorized and Active connection.
Authorized and Inactive connection The Device Manager agent will activate the connection and then connect to the server running Device Manager.
Unauthorized but Active connection The Device Manager agent will not attempt to activate the network connection.
  • Device Manager icon. This option hides or displays the Device Manager icon in the mobile device's traybar.
  • Connection time-out. This option sets the connection time-out for the device's connection to the server running Device Manager, in seconds. If the device does not connect, cancel the connection attempt.
  • Keep-alive interval. This option sets the frequency that the device will ping the server, in order to keep the connection alive.
  • Ask the user before allowing remote control. When a connection is established with the helpdesk, the remote device prompts the user to allow the helpdesk to take remote control over the mobile device through a confirmation dialog box.
  • Ask the user before allowing file transfer by the remote control tool. File transfers from a device to the server can be configured for anonymous mode on the Device Manager web console, with user confirmation of the request or with only presentation of a message to inform the user.