view, click the
tab. You can view all the applications
on all machines to which this user has access, including local and hosted
applications for the currently connected machine, and the current status of
Note: If the
Applications tab is greyed out, contact an
administrator with the permission to enable the tab.
The list includes
only those applications that were launched within the session.
For Server OS
machines and Desktop OS machines, applications are listed for each disconnected
session. If the user is not connected, no applications are displayed.
|End the application that is not responding.
||Choose the application that is not responding and click
End Application. Once the application is terminated,
ask the user to launch it again.
|End processes that are not responding.
||If you have the required permission, click the
Processes tab. Select a process that is related to
the application or using a high amount of CPU resources or memory, and click
if you do not have the required permission to terminate the process, attempting
to end a process will fail.
|Restart the user's machine.
|| For Desktop OS machines only, for the selected session, click
Alternatively, from the
Machine Details view, use the power controls to
restart or shut down the machine. Instruct the user to log on again so that you
can recheck the application.
Server OS machines, the restart option is not available. Instead, log off the
user and let the user log on again.
|Put the machine into maintenance mode.
||If the machine's image needs maintenance, such as a patch or
other updates, put the machine into maintenance mode and escalate the issue to
the appropriate administrator. Click , and from the
Machine Details view, click
Details and turn on the maintenance mode option.
Escalate to the appropriate administrator.