Microsoft Internet Explorer browser to automatically open the downloaded
Microsoft Remote Assistance (.msra) file with the Remote Assistance client.
To do this, you
must enable the
Automatic prompting for file downloads setting
in the Group Policy editor:
Computer Configuration > Administrative Templates >
Windows Components > Internet Explorer > Internet Control Panel >
Security Page > Internet Zone > Automatic prompting for file
By default, this option is enabled for sites in the Local intranet
zone. If the Director site is not in the Local intranet zone, consider manually
adding the site to this zone.