The following scenarios describe how NetScaler Insight Center can help IT administrators troubleshoot issues.
Identifying the root cause of slow performance issues
User is experiencing delays while accessing XenApp and XenDesktop.
The delays might be due to latency in the server network, ICA traffic delays caused by the server network, or latency on the client network.
In this example, the DC Latency is 1 millisecond, the WAN latency is 592 milliseconds and Host Delays is 0 seconds.
This indicates that the user is experiencing delay because of latency in the WAN network.
User is experiencing delay while launching an application on XenDesktop or XenApp
The delay might be due to latency in the server network, ICA-traffic delays caused by the server network, latency on the WAN network, or time taken to launch an application.
In this example, the DC Latency is 1 millisecond, the WAN latency is 13 milliseconds, and the Launch Duration value of 2.37 seconds. This indicates that the cause for the delay in launching the application is high application launch time.