- Create and manage customers
- Create and manage users
- Manage security roles
- Manage provisioning changes
- Manage reports
To create a reseller, the service provider provisions a customer with the Reseller service. Resellers can, in turn, create their own customers and enable them to be resellers as well. Service providers have access to advanced system configuration functions, such as service configuration, which resellers do not.
As you create a customer through the control panel, you specify the customer location (that is, the hosted domain), its Active Directory organizational structure (optionally), and any advanced properties. Advanced properties can include password expiry rules, additional organizational structure, and service security roles. You can select one or more security roles to enable the customer to administer available services. As a final step, the Provisioning engine creates an organization structure and security groups in Active Directory for the defined customer.
You can quickly create a customer with minimal details: name, email contact information, and a domain name. Services Manager assigns a default set of restricted and allowed security roles in this case. Alternately, you can add more detailed information and choose roles for the customer and any inherited customers and users.
After creating a customer, Services Manager automatically prompts you to create an administrator user. You can cancel this operation, but this first user created for a customer is always an administrator user.