Product Documentation

Assign user security roles

Jun 05, 2015
Updated: 2013-02-12
Each user can be assigned a specific security role in the Services Manager control panel. A security role provides a user with selected access permissions in the Services Manager. The following roles are the standard or default administrator roles available when creating or editing a user.
Security Role Description
Customer administrator The first user created by default after creating a customer inherits this role. The customer administrator can create, provision, and edit users, then provision users to services. This role can also manage services provisioned to the customer. This role includes all permissions of the user and service administrator.
Partial user administrator This role can reset passwords for a customer's user.
User administrator This role can create, provision, and edit users for a customer.
Service administrator This role can manage services provisioned to the customer. It can access any editable administration interface associated with a service.
User and service administrator This role is identical to the customer administrator. Assign this role to a user when you require more than one customer administrator user in your organization or hierarchy.
Services Manager also includes three security roles to enable end-users (that is, consumers of customer services) to manage their accounts and provisioned services. These roles are disabled by default and need to be enabled and provisioned to the top-level customer by a service provider or reseller administrator before they can be provisioned to a user account. Once provisioned, users can manage their accounts through My Account, available from the Services Manager menu bar after logon.
Security Role Description
My Account Management Enables the end user to change the user information details, account password, and manage email addresses associated with the user account.
My Services Management Enables the end user to select, edit, and re-provision the services provisioned to the end user account.
My Account & Services Management Combines the above management capabilities in a single role.

To enable and provision user security roles

Ensure that you are logged on to the Services Manager as a customer administrator user to perform these steps.

  1. Select a user by performing one of the following steps:
  2. Expand Account Settings and click Advanced Options.
  3. In Security Roles, perform one of the following actions: select a role from the drop-down list to assign a default administrator security role to the user.
    • Assign a default security role: Clear the Configure a custom role collection check box and select a default security role from the drop-down list.
    • Assign a custom security role: Select the Configure a custom role collection check box and select any of the service and system roles that appear.
  4. Click Provision.