The Workflow Approval feature includes a set of XSL templates that are used to create the notification emails that are sent when approval requests are generated. Service Provider Administrators can customize these templates according to their needs or create new templates for specific services.
Notification emails are composed of the Header and Footer template and an Email Content template. The Header and Footer template defines the overall look and feel of all notification messages. Email Content templates define the text used for specific actions and services.
Each Email Content template includes text for approval requests and approval responses.
After you customize a template, you can preview your changes by clicking the Workflow Approval preview link located on the Customer Details, User Details, customer services, and user services pages.