Product Documentation

BlackBerry 5

Jun 05, 2015
Updated: 2013-08-16

The BlackBerry service for Services Manager hosts BlackBerry Enterprise Server (BES) 5 from the cloud, providing push-based access to Exchange, Office Communications Server, Customer Relationship Management, and other applications from BlackBerry devices.

The BlackBerry service includes the following features:
  • You can perform all of BlackBerry's standard management tasks within the Services Manager control panel.
  • You can delegate BlackBerry user provisioning to the end-customer.
  • The BlackBerry service is compatible with Exchange 2007 and 2010 Enterprise.
  • The BlackBerry service supports multiple BlackBerry Enterprise servers.
  • The BlackBerry service supports moving provisioned users from one BlackBerry Enterprise server to another.

The BlackBerry service can be provisioned with the Hosted Exchange service and supports Exchange 2010 Enterprise and Exchange 2007. Services Manager can manage multiple BESs.

Configure your environment according to the BlackBerry installation guidelines. This topic assumes you have installed the BlackBerry Enterprise Server software, the latest security updates, and the appropriate service pack for your deployment.

Supported versions and requirements

The BlackBerry service supports the following version of BlackBerry Enterprise Server and Microsoft Exchange.
Version Exchange 2007 Exchange 2010
BlackBerry 5 SP1 X X
BlackBerry 5 SP2   X

Services Manager requires the credentials that are used to run the BlackBerry service, in order to access the BlackBerry Server MAPI profile. This account must be a member of the Exchange View Only Administrators group. Additionally, the BlackBerry service account must have Open Address List permission on the Default Global Address List.

Service deployment overview

Deploying the BlackBerry 5 service involves the following tasks:
  1. Deploy the Exchange service and provision it to customers.
  2. Configure the BlackBerry service.
  3. Provision the BlackBerry service to customers.