Product Documentation

Mail Archiving

Jun 05, 2015
Updated: 2013-02-20

The Mail Archiving service enables service providers and resellers to set up Exchange 2007 and 2010 journaling rules for their customers. Incoming and outgoing email are included in a journal report which is sent to the customer's journaling inbox. The journal report contains the transport envelope data of the archived message and the original message is included as an attachment.

The Mail Archiving service requires no web service to be installed. You need only to configure the service using the Services Manager control panel. The Mail Archiving service's customer plan defines the journaling type that is provisioned to customers.

Supported journaling types

Services Manager supports the following journaling types:
  • Internal journaling
  • External journaling
  • Global Relay, where mail is archived offsite through the Global Relay Message Archive service

Service deployment overview

Deploying the Mail Archiving service involves the following tasks:
  1. Determine the journaling types you will offer to customers.
  2. Configure the service using the control panel.
  3. Provision the service to customers.

For deployment instructions, see Deploy the Mail Archiving service.

Provisioning changes in Active Directory and Exchange

When users are provisioned with the Mail Archiving service, they become members of the MARCH {CustomerShortName} FULL group.

When a customer is provisioned with the External customer plan, the following changes occur:
Changes in Active Directory Changes in Exchange 2007 and 2010
Contact {CustomerShortName} Archive Mailbox Contact is added. {CustomerShortName} Archive Mailbox Contact is added to Mail Contact folder. The External contact email address specified during customer provisioning is attached to this contact.
Universal Security Group {CustomerShortName} Archive Mailboxes are added. {CustomerShortName} Archive Mailboxes are added to Distribution Group Folder. SMTP address is set as archivemailboxes@8ut.test.
Global Security Groups MARCH {CustomerShortName} FULL and MARCH {CustomerShortName} NONE are added. {CustomerShortName} Journal is added to Journaling (Organization Configuration >> Hub Transport).
Journal Reports are sent to {CustomerShortName} Archive Mailbox Contact.
Journal messages for the recipient are configured as archivemailboxes@{primarydomain}
When a customer is provisioned with the Internal customer plan, the following changes occur:
Changes in Active Directory Changes in Exchange 2007 and 2010
User “mailarchive_{CustomerShortName}" is added. {CustomerShortName} Archive Mailbox Contact is added to Mail Contact folder. The External contact email address specified during customer provisioning is attached to this contact.
Universal Security Group {CustomerShortName} Archive Mailboxes is added. {CustomerShortName} Archive Mailboxes are added to Distribution Group Folder. SMTP address is set as archivemailboxes@8ut.test.
Global Security Groups MARCH {CustomerShortName} FULL and MARCH {CustomerShortName} NONE are added. {CustomerShortName} Journal is added to Journaling (Organization Configuration >> Hub Transport).
Journal Reports are sent to {CustomerShortName} Archive Mailbox Contact.
Journal messages for the recipient are configured as archivemailboxes@{primarydomain}