Product Documentation


Jun 05, 2015
Updated: 2014-08-29

The ShareFile service for Services Manager enables service providers and resellers to manage ShareFile accounts through the Services Manager control panel. Customer administrators can also manage user accounts and ShareFile folder permissions.

Support for ShareFile user types

The ShareFile service supports only Employee user accounts. You can create Client user accounts at

Support for ShareFile plans

The ShareFile service supports only the Enterprise customer plan. The service does not support the creation of additional customer or user plans.

Requirements for using the service

  • Customers must have a Citrix ShareFile account. If the customer does not have an account, create one at before provisioning the service.
  • Customers' users must have working primary email addresses specified in Services Manager so they can receive ShareFile account activation emails upon service provisioning.

Service deployment overview

Deploying the ShareFile service includes the following tasks:
  • Import the ShareFile service package to the Services Manager control panel.
  • Configure the service using the control panel.
  • Create a scheduled task that synchronizes Employee user accounts between Services Manager and Citrix ShareFile.
  • Provision the service to resellers.
  • Provision the service to customers.