Services Manager supports a variety of services that service providers can provision to resellers and customers. Service deployment typically involves the following tasks:
- Install the service.
- Configure the service.
- Provision the service to customers.
- Provision the service to users.
The installation and configuration steps differ for each service and are described in the topics dedicated to each service.
Services and customer provisioning
After the service is configured, you can provision the service. Service provisioning typically involves the following tasks:
- Provision the service to the root Service Provider's Reseller service
- Provision the service to the customer
- Provision the service to the customer's users
About service provisioning
- Re-provision customers after changing customer plans.
- A service that is provisioned to customers cannot be disabled at the top environment level until it has been de-provisioned from all customers and resellers and deleted from the location level.
Apply cost values to service properties
Service providers can apply a cost value to service properties at various levels (service level, customer plan, and user plan) depending on the type of service. The values are used in monthly billing reports. Pricing values are inherited from the Top Environment Services level and overridden at the reseller and customer levels.
The Prices properties typically appear at the end of the service, customer plan, and user plan settings. The properties include a cost price and sales price. Cost price is the minimum price for a user plan. Sales price is the recommended purchase price, with a recommended value that is equal or greater than the cost price. The Prices properties for the Hosted Exchange service also include a price per mailbox value that is the unit price for mailbox usage that exceeds the agreed limit for public folders.