Product Documentation

Provision services and customers in bulk

Jun 05, 2015
Updated: 2013-02-11
Services Manager enables service providers to create bulk provisioning requests for existing customers and users. Service providers can use this feature to apply service updates to existing customers in one operation. Service providers can use the following options:
  • Bulk Reprovisioning creates requests for users and services of a single customer.
  • Bulk System Provisioning creates requests for all users and all customers

When a provisioning request is created, it is sent to the provisioning engine and a confirmation message is displayed. Any errors in the actual provisioning transaction appear on the Customer Services page of the control panel.

To create requests for users and services of a single customer

  1. From the Services Manager menu bar, click Configuration > Provisioning & Debug Tools > Bulk Reprovisioning.
  2. Under Customer Search, enter the name of the customer whose users you want to reprovision and click Search.
  3. Select one of the following options:
    • Re-provision all users creates a request to reprovision all users of the specified customer.
    • Re-provision all customer services creates a request to reprovision all the services originally provisioned to the specified customer.
    • Re-provision all user services creates a request to reprovision all the services originally provisioned to the specified customer's users.
    • Re-provision a specific service to all users creates a request to reprovision a selected service to all users of the specified customer, regardless of whether or not the service was originally provisioned to all users.
  4. Click Provision. The provisioning request is created and sent to the provisioning engine. To view the status of the request, click Configuration > Provisioning & Debug Tools > Provisioning Requests.

To create requests for all users and services of all customers

Use the Bulk System Reprovisioning feature to issue provisioning requests that affect all customers or users in the Services Manager system. For example, you can create a request for all customers or users to be reprovisioned with services based on whether or not the services were provisioned successfully on a previous attempt.

  1. From the Services Manager menu bar, click Configuration > Provisioning & Debug Tools > Bulk System Provisioning.
  2. Under Entity, select one of the following options:
    • Customers creates a provisioning request for all customers in the Services Manager system.
    • Customer Services creates a request for a selected service to be reprovisioned to all customers in the Services Manager system.
    • Users creates a provisioning request for all users in the Services Manager system.
    • User Services creates a request for a selected service to be reprovisioned to all users in the Service Manager system.
  3. Under Current Status, select one of the following options:
    • Provisioned specifies requests that have been successfully provisioned for the selected entity.
    • Provisioning failed specifies requests that have been unsuccessfully provisioned for the selected entity.
    • Provisioning and Provisioning failed specifies all requests submitted for the selected entity.
  4. Click Provision. The request is sent to the provisioning engine. To view the status of the request, click Configuration > Provisioning & Debug Tools > Provisioning Requests. Any resulting errors appear on the Customers or Users pages of the control panel.