Before you provision customers with the ShareFile service, ensure they have an existing ShareFile account. When you provision the service to a customer, Services Manager associates the customer's ShareFile account information with the customer's information in Services Manager. The service does not provision new ShareFile accounts for customers on behalf of the reseller.
Deprovisioning the service
When deprovisioning the service for a customer, the customer's users must be deprovisioned, including the ShareFile customer administrator. Upon deprovisioning, the service data is removed immediately from the customer in Services Manager. Additionally, you must cancel the customer's account through the ShareFile.com web site.
When a user is deprovisioned, the Employee user account associated with the Services Manager user is deleted immediately. The user receives no notification from ShareFile.
If you want to reprovision the ShareFile service to a customer whose account has been cancelled, the customer must first contact ShareFile to re-establish the former account or create a new one. Afterward, you can provision the ShareFile service to the customer through Services Manager.
When provisioning a customer with the ShareFile service, Services Manager suggests a subdomain based on the customer's primary domain name (for example, mycompany.sharefile.com). However, Services Manager does not validate the subdomain prior to account creation. If the subdomain is invalid or in use by another customer, Services Manager displays an error message.
When you provision the ShareFile service to a user, Services Manager creates a ShareFile account with the user's First Name, Last Name, Email Address, and Company properties. If the provisioned user already has a ShareFile account under the same primary email address as that specified in Services Manager, Services Manager associates the existing ShareFile account with the user and does not create a new account. After provisioning, ShareFile sends an activation email to the user that includes a temporary password with which to log on to the ShareFile.com web site and update the account password.
Users must have a working email address specified in Services Manager to receive the ShareFile activation email. If the user's email address is not functioning, you must update the email address. To do this, deprovision the ShareFile service for the user and delete the user from ShareFile. Then, update the user's email address in Services Manager. Afterward, you can provision the service to the user again.