To ensure accurate reporting of customer activity, it is important to ensure provisioned users in Services Manager correspond with active user accounts in ShareFile. To do this, you can synchronize user accounts between Services Manager and ShareFile and generate bulk provisioning requests for any account additions or deletions that are detected. To perform this synchronization, you use the command-line utility ShareFileSyncUsers.exe, included with the ShareFile service. This utility is installed when you import the ShareFile service package and is typically located at C:Program Files (x86)CitrixCortexProvisioning Engine.
If the synchronization detects a new ShareFile user for a customer that matches a user in Services Manager, Services Manager provisions the ShareFile service to the user. If a user in Services Manager is no longer an Employee user in ShareFile, Services Manager deprovisions the service for the user.
To run this utility at regular intervals, create a scheduled task on the server hosting the Provisioning Engine.