Product Documentation

Upgrade

Jun 05, 2015
Updated: 2014-10-09

CloudPortal Services Manager 11.5 supports in-place upgrading from CloudPortal Services Manager 11.0.1, including Cumulative Update 1 and Cumulative Update 2.

Upgrading from previous versions

If you are using CloudPortal Services Manager 10, you must upgrade to Version 11.0.1 first, before you can upgrade to Version 11.5. For more information, refer to the topic Upgrade from CloudPortal Services Manager 10.

If you are using CloudPortal Services Manager 11, ensure you are using Version 11.0.1. For more information about upgrading your deployment to Version 11.0.1, refer to CTX138867, "Upgrading CloudPortal Services Manager 11.0 to Version 11.0.1."

Prepare for upgrading your deployment

Upgrading your Services Manager 11.0.1 deployment to Services Manager 11.5 involves several steps that you perform in sequence. To prepare your deployment for upgrading, perform the following tasks:
  1. If required, deprovision the Hosted Apps and Desktops service from customers.
  2. Disable all locations in your deployment by stopping the Directory Web Service, Provisioning Engine, and Web platform components.
  3. Back up all Services Manager databases (OLM, OLMReports, OLMReporting).

Deprovision the Hosted Apps and Desktops service

If you have customers who are provisioned with the Hosted Apps and Desktops service that was included in Services Manager 11.0.1, you must deprovision the service from these customers before performing the upgrade. The Hosted Apps and Desktops service in Services Manager 11.5 includes a new service schema that is incompatible with this version of the service. Deprovisioning the service ensures the upgrade occurs smoothly and affects only the customer entitlements in Services Manager; it does not affect the hosted application and desktop resources that you have allocated to these customers.

If you have customers who are provisioned with the Hosted Apps and Desktops 11.2 service, which was released after Services Manager 11.0.1, you do not need to take any action. The upgrade occurs as it would for any other web service.

During the upgrade process, the Services Manager Configuration Tool removes the Hosted Apps and Desktops service and installs the new version. After the upgrade is complete, you can reprovision the service to customers.

Perform the upgrade

After you have completed the preparation steps, you can perform the upgrade. The following table lists the required steps and the instructions for performing them. Perform these steps in the order shown.
Step # To perform this task... ...refer to this topic.
1. Deploy the Encryption Service Install and configure the Encryption Service
2. Upgrade the system databases Upgrade system databases
3. Upgrade and reconfigure platform server roles Upgrade platform server roles
4. Upgrade and reconfigure web services in use Upgrade web components
5. Upgrade the Reporting service Upgrade the Reporting service

Complete the upgrade

After you have finished all the upgrade steps, re-enable all locations in your deployment by starting the Directory Web Service, Provisioning Engine, and Web platform components.