If you are using CloudPortal Services Manager 10, you must upgrade to Version 11.0.1 first, before you can upgrade to Version 11.5. For more information, refer to the topic Upgrade from CloudPortal Services Manager 10.
If you are using CloudPortal Services Manager 11, ensure you are using Version 11.0.1. For more information about upgrading your deployment to Version 11.0.1, refer to CTX138867, "Upgrading CloudPortal Services Manager 11.0 to Version 11.0.1."
If you have customers who are provisioned with the Hosted Apps and Desktops service that was included in Services Manager 11.0.1, you must deprovision the service from these customers before performing the upgrade. The Hosted Apps and Desktops service in Services Manager 11.5 includes a new service schema that is incompatible with this version of the service. Deprovisioning the service ensures the upgrade occurs smoothly and affects only the customer entitlements in Services Manager; it does not affect the hosted application and desktop resources that you have allocated to these customers.
If you have customers who are provisioned with the Hosted Apps and Desktops 11.2 service, which was released after Services Manager 11.0.1, you do not need to take any action. The upgrade occurs as it would for any other web service.
During the upgrade process, the Services Manager Configuration Tool removes the Hosted Apps and Desktops service and installs the new version. After the upgrade is complete, you can reprovision the service to customers.
|Step #||To perform this task...||...refer to this topic.|
|1.||Deploy the Encryption Service||Install and configure the Encryption Service|
|2.||Upgrade the system databases||Upgrade system databases|
|3.||Upgrade and reconfigure platform server roles||Upgrade platform server roles|
|4.||Upgrade and reconfigure web services in use||Upgrade web components|
|5.||Upgrade the Reporting service||Upgrade the Reporting service|
After you have finished all the upgrade steps, re-enable all locations in your deployment by starting the Directory Web Service, Provisioning Engine, and Web platform components.