Product Documentation

Troubleshooting Command Propagation

Apr 27, 2013

The following list describes the reasons command propagation may fail, as well as solutions for restoring the setting:

  • Network connectivity is not active. If a command propagation fails, check the network connection between the primary and secondary NetScaler Gateway appliances.
  • Missing resources on secondary NetScaler Gateway. If a command execution succeeds on the primary NetScaler Gateway but fails to propagate to the secondary NetScaler Gateway, run the command directly on the secondary NetScaler Gateway to see the error message. The error may have occurred because the resources required by the command are present on the primary NetScaler Gateway and are not available on the secondary NetScaler Gateway. Also, verify that the license files on each appliance match.

    For example, verify that all of your Secure Sockets Layer (SSL) certificates are present on each NetScaler Gateway. Verify that any initialization script customization exists on both NetScaler Gateway appliances.

  • Authentication failure. If you receive an authentication failure error message, verify the RPC node settings on each appliance.