Product Documentation

Configuring Time-Out Settings

Feb 05, 2014

You can configure NetScaler Gateway to force a disconnection if there is no activity on the connection for a specified number of minutes. One minute before a session times out (disconnects), the user receives an alert indicating the session will close. If the session closes, the user must log on again.

There are three time-out options:

  • Forced time-out. If you enable this setting, NetScaler Gateway disconnects the session after the time-out interval elapses regardless of what the user is doing. There is no action the user can take to prevent the disconnection from occurring when the time-out interval elapses. This setting is enforced for users who connect with the NetScaler Gateway Plug-in, Citrix Receiver, Worx Home, or through a web browser. The default setting is 30 minutes. If you set this value to zero, the setting is disabled.
  • Session time-out. If you enable this setting, NetScaler Gateway disconnects the session if no network activity is detected for the specified interval. This setting is enforced for users who connect with the NetScaler Gateway Plug-in, Receiver, Worx Home, or through a web browser. The default time-out setting is 30 minutes. If you set this value to zero, the setting is disabled.
  • Idle session time-out. The duration after which the NetScaler Gateway Plug-in terminates an idle session if there is no user activity, such as from the mouse, keyboard, or touch for the specified interval. This setting is enforced for users who connect with the NetScaler Gateway Plug-in only. The default setting is 30 minutes. If you set this value to zero, the setting is disabled.
Note: Some applications, such as Microsoft Outlook, automatically send network traffic probes to email servers without any user intervention. Citrix recommends that you configure Idle session time-out with Session time-out to ensure that a session left unattended on a user device times out in a reasonable time.

You can enable any of these settings by entering a value between 1 and 65536 to specify a number of minutes for the time-out interval. If you enable more than one of these settings, the first time-out interval to elapse closes the user device connection.

You configure time-out settings by configuring global settings or by using a session profile. When you add the profile to a session policy, the policy is then bound to a user, group, or virtual server. When you configure the time-out settings globally, the settings are applied to all user sessions.