Product Documentation

Monitor

Sep 27, 2015

The Monitoring tab on the StorageZones Controller console provides component status to help you troubleshoot configuration issues. Status is provided for items such as access permissions, service status, and ShareFile connectivity. For items that appear in red, review the log files, described in the next section, for detailed information.

To view other StorageZones Controller and StorageZone information:

  1. To view a list of StorageZones, click Admin and then click StorageZones. The Health status indicates whether ShareFile.com is receiving heartbeat messages from the StorageZones Controllers joined to the zone.
  2. For information about the storage use, network use, and file activity for the zone, click a zone name.
  3. For information about the storage use, network use, and file activity of the server, click a StorageZones Controller name.

Log files

The following log files for StorageZones Controller are located by default in C:\inetpub\wwwroot\Citrix\StorageCenter\SC\logs:

Log file name Contains logging information for:
cfgsrv_%date%.txt StorageZones Controller configuration
sc_%date%.txt StorageZones Controller ShareFile Data
CIFS_%date%.txt StorageZone Connectors for Network File Shares
sharepoint_%date%.txt StorageZone Connectors for SharePoint

Extended logging is available for each of the following components.

Component Location of AppSettingsRelease.config
ShareFile Data C:\inetpub\wwwroot\Citrix\StorageCenter
StorageZone Connectors for Network File Shares C:\inetpub\wwwroot\Citrix\StorageCenter\cifs
StorageZone Connectors for SharePoint C:\inetpub\wwwroot\Citrix\StorageCenter\sp

To enable extended logging for a component, edit its AppSettingsRelease.config file: Change the value of <add key="enable-extended-logging" value="0" /> from 0 to 1.

Test upload latency

StorageZones Controller includes a web page that helps you troubleshoot potential latency issues. The page provides the elapsed time and rate for a specified file upload. The time and rate values are provided for the upload to StorageZones Controller and for the upload to the storage cache. The test does not upload file metadata or change the uploaded file.

This feature is off by default. To enable it, add the following key to C:\inetpub\wwwroot\Citrix\StorageCenter\AppSettingsRelease.config:

<add key="EnableTestUploadPage" value="1" />

To open the page, navigate to https://externalFQDN/UploadTest.aspx, where externalFQDN is the fully-qualified domain name of the StorageZones Controller. After you specify a file to download, the time and rate data appears. If you need help interpreting the data, contact your support representative.

If you are using NetScaler with HTTP callouts enabled for StorageZones: Citrix recommends that you run the upload test from an internal source, bypassing NetScaler. If you need to run the upload test from an external source, you must disable the HTTP callout validation policy to reach the UploadTest.aspx page.