Product Documentation


May 28, 2016
  • To enable Session Recording components to communicate with each other, ensure you install them in the same domain or across trusted domains that have a transitive trust relationship. The system cannot be installed into a workgroup or across domains that have an external trust relationship.
  • Session Recording does not support the clustering of two or more Session Recording Servers in a deployment.
  • Due to its intense graphical nature and memory usage when playing back large recordings, Citrix does not recommend installing the Session Recording Player as a published application.
  • The Session Recording installation is configured for SSL/HTTPS communication. Ensure that you install a certificate on the Session Recording Server and that the root certificate authority (CA) is trusted on the Session Recording components.
  • If you install the Session Recording Database on a stand-alone server running SQL Server 2014 Express Edition, SQL Server 2012 Express Edition, or SQL Server 2008 R2 Express Edition, the server must have TCP/IP protocol enabled and SQL Server Browser service running. These settings are disabled by default, but they must be enabled for the Session Recording Server to communicate with the database. See the Microsoft documentation for information about enabling these settings.
  • Consider the effects of session sharing when planning your Session Recording deployment. Session sharing for published applications can conflict with Session Recording recording policy rules for published applications. Session Recording matches the active policy with the first published application that a user opens. After the user opens the first application, any subsequent applications opened during the same session continue to follow the policy that is in force for the first application. For example, if a policy states that only Microsoft Outlook should be recorded, the recording commences when the user opens Outlook. However, if the user opens a published Microsoft Word second (while Outlook is running), Word also is recorded. Conversely, if the active policy does not specify that Word should be recorded, and the user launches Word before Outlook (which should be recorded, according to the policy), Outlook is not recorded.