If after importing and configuring the Workload Balancing appliance, you receive an error message that XenServer and Workload Balancing cannot connect to each other, you might have entered the incorrect credentials in the Connect to WLB Server
dialog. To isolate this issue, try:
- Verifying the credentials you entered in the Connect to WLB Server dialog match the credentials that you created on the Workload Balancing server and on XenServer
- Verifying the IP address or FQDN of the Workload Balancing appliance you entered in the Connect to WLB Server dialog is correct.
- Verifying the account credentials for the Workload Balancing account you created during Workload Balancing Configuration match the credentials you entered in the Connect to WLB Server dialog.