Product Documentation

To install the Offline Plug-in

Dec 17, 2015

Citrix recommends delivering the Offline Plug-in to user devices through the Receiver Updater. If users install the Receiver Updater, they should also update or remove plug-ins using only the Receiver Updater (instead of the Windows uninstall program). However, you can install the plug-in manually.

The CitrixOfflinePlugin.exe installer (formerly an .msi file) includes improvements for Microsoft Office applications and Microsoft Redistributable Packages.

Important: Before you install the Offline Plug-in, refer to the system requirements for application streaming for the supported platforms, system prerequisites, and the Microsoft redistributable packages included with the installation.

The Citrix installation media contains installation files for Citrix plug-ins in the Citrix Receiver and Plug-ins directory. The latest plug-ins are also available from the Citrix Support Web site.

To take advantage of continuing improvements in the profiler, when you upgrade to the latest Offline Plug-in, also upgrade to the latest Streaming Profiler and either update your existing applications or re-profile the applications in the new profiler.

In addition, Citrix provides command-line utilities and transforms with the Offline Plug-in to perform actions on user devices.

Use one of the following methods:
  • Installing using the Receiver Updater. Citrix recommends using the Receiver Updater to install plug-ins, which lets you deliver and update plug-ins automatically with the Merchandising Server. The Receiver Updater upgrades plug-ins when a newer version is available. For more information, see the section for Merchandising Server.
  • Installing manually. The Offline Plug-in installer deploys drivers and requires administrator privileges on the user devices. For users who have administrator privileges, you can make the plug-in installer available, and they can install it themselves. The plug-in installer does not require any configuration during installation.

To install the Offline Plug-in manually

  1. From the installation media or Citrix download site, navigate to Citrix Receiver and Plug-ins > Windows > Offline Plug-in and run CitrixOfflinePlugin.exe.
    Note: On Microsoft Windows Server 2003 or 2008, Active Directory manages resources across the domain. These computers can handle only .msi files, not .exe files. For these platforms, select the .msi installer.
  2. If the installer detects an installed version, the installer can upgrade or repair the installation.
  3. Choose the language in which you want the plug-in installer to run. In this step, you are choosing the language for the installer, not the language of the plug-in.
  4. After the Welcome screen, accept the license agreement and continue with the installation wizard.
  5. After you finish the installation, restart the user device.

When you restart the user device, the Citrix Streaming Service (Ctx_StreamingSvc) starts automatically and runs in the background. Restarting the user device also ensures that other applications and plug-ins detect the Offline Plug-in.

To remove the Offline Plug-in
  • If you used the Receiver Updater to install the plug-in, use only the Receiver Updater to remove it.
  • If you installed the plug-in manually, you can uninstall it using the Windows uninstall program.

When users uninstall the Receiver Updater manually from their devices, all plug-ins are also removed. Additionally, the administrator can remove the Receiver Updater and all of its managed plug-ins through the Administrator Console.