Product Documentation

Changing the device status to Down

Feb 23, 2012

Occassionally, a target device may display as active when it is actually down. This occurs when the status record is not refreshed properly in the database. To change the target device's status in the database to down, Complete the steps that follow.

  1. In the Console, right-click on the target device that should be marked as down, then select the Mark Device Down... option. A confirmation dialog appears.
  2. Click OK to mark the device as down.