Product Documentation

Citrix SCOM Management Pack 3.12 for XenApp and XenDesktop

May 21, 2017

Use Citrix SCOM Management Pack for XenApp and XenDesktop to monitor and manage XenApp and XenDesktop infrastructure with the Microsoft System Center Operations Manager (SCOM).

With the Citrix SCOM Management Pack for XenApp and XenDesktop, you can:

  • Improve the XenApp and XenDesktop infrastructure availability and health
    The virtual application and desktop infrastructure availability is checked with rigorous connectivity probing and active service checks. It is important that users are able to connect to their virtual desktops and applications. This is a process that involves many Delivery Controller components (such as Broker Service or Machine Creation Services).
  • Gain insight into the XenApp and XenDesktop performance and usage information
    It is critical to know how users are using the virtual infrastructure delivering desktops and applications in order to be able to tune it accordingly. With the Citrix SCOM Management Pack for XenApp and XenDesktop you will get more insight into which users are logging in to the virtual desktops and applications (identify slow logons and logon bursts), how many users are connecting to the Sites, if the infrastructure is able to handle all user requests accordingly, for example by maintaining the size of the idle pool defined by the desktop group power management policy, by ensuring enough resources for delivery of applications and desktops defined by the load management policy, and so on. Another aspect is the end-user resource usage (what is the resource usage for each user connection/session) and virtual infrastructure resource usage (what is the resource usage of my server OS machines). Detailed machine and session performance information helps in managing your infrastructure and enables better planning and decision making.

Citrix SCOM Management Pack for XenApp and XenDesktop fully integrates the topology, health, and performance data into SCOM.

It provides centralized monitoring in SCOM and covers the following key scenarios:

  • Are Delivery Controller instances up and running?
  • Is the infrastructure (for example, brokers, machine creation services, and so on) on the Site level operational?
  • Do users have issues connecting to the virtual desktops and applications (for example, delivery group limit/capacity is reached, desktop OS or server OS machines cannot register, other infrastructure issues are present)?
  • What is the availability of published applications?
  • Are there any events that indicate a problem with the infrastructure?
  • Have any performance thresholds been violated?
  • What is my server OS machine performance?
  • What is the user session resource usage on server OS or desktop OS machines?
  • Are there any user logons with lengthy duration? Which logon phases are causing the delay?
Important: To collect machine and session performance data, the product's Machine Agent must be installed and configured in addition to its main agent (referred to simply as Agent). For a general overview of the machine and session monitoring concepts, see Machine and session performance monitoring.


The following diagram shows how the Citrix SCOM Management Pack for XenApp and XenDesktop connects with the SCOM management platform and the XenApp and XenDesktop infrastructure.

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