Product Documentation

WorxMail

Aug 31, 2016

WorxMail lets users manage their email, calendars and contacts on their mobile phones and tablets. To maintain continuity from Microsoft Outlook or IBM Notes accounts, WorxMail syncs with Microsoft Exchange Server and IBM Notes Traveler Server.

As part of the Worx suite of apps, WorxMail benefits from single sign-on (SSO) compatibility with Worx Home. After users sign on to Worx Home, they can move seamlessly into WorxMail without having to reenter their user names and passwords. You can configure WorxMail to be pushed to users' devices automatically when the devices enroll in Worx Home, or users can add the app from the Worx Store.

To begin, download WorxMail and other XenMobile components from http://www.citrix.com/downloads/xenmobile.html.

System Requirements for WorxMail

WorxMail is supported for any device that runs one of the following operating systems:

iOS: 8.4.1 to 10

Android: 4.4.x, 5.x, 6.x, and 7.
Android 4.1.x, 4.2 and 4.3 are not supported.

Windows Phone: 8.1 to 10

Important

Windows Phone 10 is currently supported for XenMobile 10 and 10.3.x only. It is not supported for XenMobile 10.1. For XenMobile 9, you must install a patch for apps to work properly. For details see, CTX215497.

Citrix has tested WorxMail on the following devices. Not all supported devices are listed.

  • iPhone 5 - iPhone 6s Plus
  • iPad 3
  • iPad Air 1 and 2
  • iPad mini 3 (touch ID)
  • iPad Pro
  • Nexus
  • Samsung Note
  • Samsung Galaxy
  • Samsung Galaxy Tab
  • HTC One
  • Motorola
  • Nokia Lumia

WorxMail is compatible with:

  • Exchange Server 2016 SP1
    Support for Exchange Server 2016 does not include support for new features and functionality introduced with ActiveSync 16. Secure Mail will continue to make use of ActiveSync 14.1 features and functionality when syncing mail, calendar, and contacts with Exchange Server 2016.
  • Exchange Server 2013 SP1
  • Exchange Server 2010 SP3 Update Rollup 12
  • Exchange Server 2007
  • Exchange Server 2007 SP1
  • Microsoft Office 365
  • IBM Domino Mail Server versions 8.5.3 FP6 and 9.0.1 FP4
  • IBM Lotus Notes Traveler versions 8.5.3 UP2 and 9.0.1.9

For best performance in sending ShareFile attachments, ShareFile versions 3.3 to 4.2 are recommended. ShareFile is not supported for Windows.

In IBM Notes environments, the IBM Domino Traveler server, version 9.0, must be configured. For details, see Configuring IBM Notes Traveler Server for WorxMail.

What's New in WorxMail

Battery improvements (Android). Improvements lengthen battery life for WorxMail for Android users.


Start of work week. The new setting Work Week Starts On lets users configure their calendars to start the work week on Saturday, Sunday, or Monday. The default is Monday. The start day and next four days constitute the work week, with the fifth and sixth days treated as weekends. Note: If users export their settings, the work week start day is preserved.

Enhanced calendar view (Android). Whenever users select a specific date, the week for that date is in focus. In portrait mode, iPads tablets show a three-day view (current day plus the next two) in the left pane, while the month view on the right. In landscape mode, the five-day work week displays, with the month on the right.

Feature flags. This release adds feature flags to WorxMail, so that features can roll out gradually. The flags also allow Citrix to turn off individual features experiencing issues without interrupting use of the app. End users are notified if they attempt to use a feature while it's disabled.

Calendar shortcut (Android). Users can install a widget that allows them to access their WorxMail calendars directly from their home screens.

Arabic support. WorxMail is now available in Arabic.

Integrating and Delivering WorxMail

To integrate and deliver WorxMail with XenMobile, follow these general steps:

  1. You can integrate WorxMail with an Exchange Server or IBM Notes Traveler Server to keep WorxMail in sync with Microsoft Exchange or IBM Notes. If you use IBM Notes, configure the IBM Notes Traveler server. The configuration uses Active Directory credentials to authenticate to Exchange or the IBM Notes Traveler server. For details, see Integrating Exchange Server or IBM Notes Traveler Server.
  2. You can optionally enable SSO from Worx Home. To do so, you configure ShareFile account information in XenMobile to enable XenMobile as a SAML identity provider for ShareFile. The configuration uses Active Directory credentials to authenticate to ShareFile.

    Configuring the ShareFile account information in XenMobile is a one-time setup used for all Worx clients, ShareFile Worx clients, and non-MDX ShareFile clients. For details, see To configure ShareFile account information in XenMobile for SSO.

  3. Download (http://www.citrix.com/downloads/xenmobile/product-software.html) and wrap WorxMail. For details, see About the MDX Toolkit.
  4. Add WorxMail to XenMobile and configure MDX policies. For details, see To add an MDX app to XenMobile. For details about WorxMail policies, see the articles under MDX Policies at a Glance for iOS, Android, Windows Phone 8.1.

    Important: If you are upgrading to WorxMail for iOS from a pre-10.0.7 version, you must update the WorxMail Allowed URLs policy to include the patterns +^ctxtasks:, +^ctxnotes:, and+^ctxsalesforce:.

    The following features have associated policies and additional setup:

Microsoft IRM Support

WorxMail for Android and WorxMail for iOS support messages protected with Microsoft Information Rights Management (IRM), subject to the configured IRM policy.

This feature allows organizations use IRM to apply persistent protection to messaging content and allows mobile device users to be able to create and consume IRM-protected content. By default IRM support is Off. To enable IRM support, set the Information Rights Management policy to On.

WorxMail supports the following template attributes:

Important: Attachments are not included in IRM support.

Attribute Label in WorxMail Description
ContentExpiryDate No expiration

or the expiration date

Allows you to purge the body and attachments of the email message when the ContentExpiryDate has passed. Additionally, WorxMail provides the ability to fetch the content again from the server.
EditAllowed Edit Content Specifies whether the user can modify the email message when the user forwards, replies, or replies all to the message.
ExportAllowed   Specifies whether the user can remove the IRM protection on the email message.
ExtractAllowed Copy Content Specifies whether the user can copy content out of the email messages.
ForwardAllowed Forward Specifies whether the user is allowed to forward the email message.
ModifyRecipientsAllowed Modify Recipients Specifies whether the user can modify the recipient list when the user forwards or replies to the email message.
ProgrammaticAccessAllowed Send to Other Apps Specifies whether the contents of the email message can be accessed programmatically by third-party applications.
ReplyAllAllowed Reply All Specifies whether the user can reply to all of the recipients of the original email message.
ReplyAllowed Reply Specifies whether the user is allowed to reply to the email message.


Users see the following Restrictions screen.

WorxMail IRM Restrictions screen

Some organizations may require strict adherence to their IRM policy. Users with access to WorxMail may attempt to bypass the IRM policy by tampering with WorxMail, the operating system, or even the hardware platform.

Although XenMobile can detect certain attacks, you may want to consider the following precautionary measures to increase security:

  • Review the security guidance supplied by the device vendor.
  • Configure devices accordingly, using XenMobile capabilities or otherwise.
  • Provide guidance to your users for the appropriate use of IRM features, including WorxMail.
  • Deploy additional third-party security software to resist this type of attack.
     

Email Security Classifications

WorxMail for iOS supports email classification markings, enabling users to specify security (SEC) and dissemination limiting markers (DLM) when sending emails. SEC markings include Protected, Confidential, and Secret. DLM includes Sensitive, Legal or Personal. When composing an email, a WorxMail user can select a marking to indicate the classification level of the email, as shown in the following images.

Security classification link in WorxMail

Security classification list in WorxMail

Recipients can view the classification marking in the email subject. For example:

Subject: Planning [SEC = PROTECTED, DLM = Sensitive]
Subject: Planning [DLM = Sensitive]
Subject: Planning [SEC = UNCLASSIFIED]

Email headers include classification markings as an Internet Message Header Extension, shown in bold in this example:

Date: Fri, 01 May 2015 12:34:50 +530
Subject: Planning [SEC = PROTECTED, DLM = Sensitive]
Priority: normal
X-Priority: normal X-Protective-Marking: VER-2012.3, NS=gov.au,SEC = PROTECTED, DLM = Sensitive,ORIGIN=operations@example.com
From: operations@example.com
To: Team <mylist@example.com>
MIME-Version: 1.0 Content-Type: multipart/ alternative;boundary="_com.example.email_6428E5E4-9DB3-4133-9F48-155913E39A980"

WorxMail only displays classification markings; the app does not take any actions based on those markings.

When a user replies to or forwards an email that has classification markings, the SEC and DLM values default to those of the original email. The user can choose a different marking. WorxMail does not validate such changes in relation to the original email.

You configure email classification markings through the following MDX policies.

Email classification
If On, WorxMail supports email classification markings for SEC and DLM. Classification markings appear in email headers as "X-Protective-Marking" values. Be sure to configure the related email classification policies. Default value is Off.

Email classification namespace
Specifies the classification namespace that is required in the email header by the classification standard used. For example, the namespace "gov.au" appears in the header as "NS=gov.au". Default value is empty.

Email classification version
Specifies the classification version that is required in the email header by the classification standard used. For example, the version "2012.3" appears in the header as "VER=2012.3". Default value is empty.

Default email classification
Specifies the protective marking that WorxMail applies to an email if a user does not choose a marking. This value must be in the list for the Email classification markings policy. Default value is UNOFFICIAL.

Email classification markings
Specifies the classification markings to be made available to users. If the list is empty, WorxMail does not include a list of protective markings. The markings list contains value pairs that are separated by semicolons. Each pair includes the list value that appears in WorxMail and the marking value that is the text appended to the email subject and header in WorxMail. For example, in the marking pair"UNOFFICIAL,SEC=UNOFFICIAL;", the list value is "UNOFFICIAL" and the marking value is "SEC=UNOFFICIAL".

Default value is a list of classification markings that you can modify. The following markings are provided with WorxMail.

UNOFFICIAL,SEC=UNOFFICIAL
UNCLASSIFIED,SEC=UNCLASSIFIED
For Official Use Only,DLM=For-Official-Use-Only
Sensitive,DLM=Sensitive
Sensitive:Legal,DLM=Sensitive:Legal
Sensitive:Personal,DLM=Sensitive:Personal
PROTECTED,SEC=PROTECTED
PROTECTED+Sensitive,SEC=PROTECTED
PROTECTED+Sensitive:Legal,SEC=PROTECTED,DLM=Sensitive:Legal
PROTECTED+Sensitive:Personal,SEC=PROTECTED,DLM=Sensitive:Personal
PROTECTED+Sensitive:Cabinet,SEC=PROTECTED,DLM=Sensitive:Cabinet
CONFIDENTIAL,SEC=CONFIDENTIAL
CONFIDENTIAL+Sensitive,SEC=CONFIDENTIAL,DLM=Sensitive
CONFIDENTIAL+Sensitive:Legal,SEC=CONFIDENTIAL,DLM=Sensitive:Legal
CONFIDENTIAL+Sensitive:Personal,SEC=CONFIDENTIAL,DLM=Sensitive:Personal
CONFIDENTIAL+Sensitive:Cabinet,SEC=CONFIDENTIAL,DLM=Sensitive:Cabinet
SECRET,SEC=SECRET
SECRET+Sensitive,SEC=SECRET,DLM=Sensitive
SECRET+Sensitive:Legal,SEC=SECRET,DLM=Sensitive:Legal
SECRET+Sensitive:Personal,SEC=SECRET,DLM=Sensitive:Personal
SECRET+Sensitive:Cabinet,SEC=SECRET,DLM=Sensitive:Cabinet
TOP-SECRET,SEC=TOP-SECRET
TOP-SECRET+Sensitive,SEC=TOP-SECRET,DLM=Sensitive
TOP-SECRET+Sensitive:Legal,SEC=TOP-SECRET,DLM=Sensitive:Legal
TOP-SECRET+Sensitive:Personal,SEC=TOP-SECRET,DLM=Sensitive:Personal
TOP-SECRET+Sensitive:Cabinet,SEC=TOP-SECRET,DLM=Sensitive:Cabinet

 

Australian Signals Directorate Data Protection

WorxMail supports Australian Signals Directorate data protection for those enterprises that must meet ASD computer security requirements. By default, the Enable iOS data protection policy is Off and WorxMail provides Class C data protection or uses the data protection set in the provisioning profile.

If the policy is On, WorxMail specifies the protection level when creating and opening files in the app sandbox. WorxMail sets Class A data protection on:

  • Outbox items
  • Photos from the camera or camera roll
  • Images pasted from other apps

WorxMail sets Class B data protection on:

  • Stored mail
  • Calendar items
  • Contacts
  • Downloaded file attachments
  • ActiveSync policy files

Class B protection enables a locked device to sync and enables downloads to complete if a device is locked after the download starts.

With data protection enabled, queued outbox items are not sent when a device is locked because the files cannot be opened. And, if the device terminates and then restarts WorxMail when a device is locked, WorxMail is unable to sync until the device is unlocked and WorxMail starts.

Citrix recommends that, if you enable this policy, you enable WorxMail logging only when needed to avoid the creation of log files with Class C data protection.

 

WorxMail for iOS Background App Refresh

If WorxMail for iOS is configured to provide notifications through iOS background app refresh (and not APNs), WorxMail email refresh works in the following ways:

  • When user enable Background App Refresh on the device (Settings > General > Background App Refresh) and WorxMail is running in the background, mail is synced with the server. The sync frequency depends on a variety of factors.
  • If the user disables Background App Refresh, the app never receives email while running in the background.
  • When users move WorxMail to the background, the app continues to run within a grace period before the app is suspended.
  • While running in the foreground, WorxMail shows real-time email activity, regardless of the Background App Refresh setting.
     

WorxMail and ActiveSync

WorxMail syncs with Exchange Server via the ActiveSync messaging protocol to give users real-time access to their Outlook mail, contacts, calendar events, automatically generated mailboxes, and user-created folders.

Note: ActiveSync doesn't support the synchronization of Exchange public folders. In Exchange Server 2013, ActiveSync doesn't sync the Drafts folder.

To sync user-created folders, follow these steps: 

iOS:

  1. Go to Settings > Auto Refresh.
  2. Set Auto Refresh to On.
  3. Tap On. A list of all mailboxes appears.
  4. Tap the folders you want to sync.

 

Android:

  1. Go to the Mailboxes list.
  2. Tap the mailbox you want to sync.
  3. Tap the More icon in the lower-right corner. 
  4. Tap Sync options.
  5. Under Check frequency, select how often you want the folder to sync.

Exporting Contacts in WorxMail

WorxMail users can continuously sync their contacts with the phone address book, do a one-time export of an individual contact to the phone address book, or share a contact as a vCard attachment.

To allow these features, set the Export Contacts policy for WorxMail in the XenMobile console to ON.

When the policy is ON, the following options are enabled in WorxMail:

  • Sync with Local Contacts in Settings
  • Exporting individual contacts
  • Share contacts as vCard attachments

When the Export Contacts policy is OFF, those options do not appear in the app.

Once the policy is enabled, to continuously sync contacts from the mail server to the phone address book, users need to set Sync with Local Contacts to ON. As long as Sync with Local Contacts is ON, any updates to contacts in Exchange or WorxMail triggers an update to local contacts.

Due to iOS and Android limitations, if any Exchange or Hotmail account is already set to sync with local contacts, WorxMail is unable to sync contacts.

WorxMail Notifications

The following table summarizes how notifications are handled for supported mobile devices when WorxMail is running in the foreground or background.

With WorxMail running in the:

Notifications are handled as follows:

iOS

Android

Windows Phone

Foreground

WorxMail maintains a persistent ActiveSync connection to sync email and calendar activity.

Background (or terminated)

WorxMail receives notifications through the iOS background app refresh functionality or, if configured, APNs.

For configuration details, see Push Notifications for WorxMail for iOS.

WorxMail maintains a persistent ActiveSync connection.

Background sync not available

 

WorxMail Features

WorxMail interactivity with other Worx apps and ShareFile lets users access, edit, share, and save documents seamlessly, without leaving the secure environment set by your organization's policies. For example, tapping a link in WorxMail opens the site in WorxWeb. Users can open and edit attachments with QuickEdit, and they can select text from one or multiple emails and then add the information to WorxNotes. Attachments are downloaded into the user's ShareFile space.

Other security-enhancing features include the ability to control which contact fields a user can export and which mail and calendar notifications pop up on a locked screen.

WorxMail offers all the robust functionality of a native mail client, enhancing productivity and organization with many features for mail, contacts, calendar and tasks. Users can do the following:

  • Send, receive, and delete mail.
  • Auto-save drafts.
  • Search their Inboxes.
  • Flag mail.
  • Sync calendars for six months.
  • Create and view calendar invites.
  • Forward, reply, and reply all on calendar invites.
  • Set calendar events as private.
  • Tap an address to display it in a map app.
  • View the day's schedule at a glance.
  • Join meetings directly from the calendar.
  • Export WorxMail contacts to their devices and syncronize them with native mail contacts.
  • Receive mail and calendar notifications on their device’s lock screen.
  • Attach images from ShareFile or their device cameras.
  • Create custom out-of-office replies and email signatures.
  • View their Inbox in conversation view.
  • Set a Sync Mail Period (the amount of time WorxMail stays in sync with the mail server) of up to one month.
  • Send text messages.
  • Send iMessages without having to leave WorxMail (iOS only).
  • Copy text into WorxNotes, to collect information from one or several emails into a single note.
  • Load attachments on WiFi, to avoid cellular usages.
  • Send and receive .zip file attachments, including password-protected PDF files.
  • Display calendars in day, week, month, or agenda view, as well as add week numbers.
  • Sign and encrypt messages with S/MIME (iOS and Windows Phone only). For details on configuring S/MIME, see S/MIME for WorxMail.
  • Receive push notifications (iOS only). For details on configuring push notifications, see Push Notifications for WorxMail for iOS.
  • Set email classifications for security (SEC) and dissemination limiting markers (DLM) (iOS only). For details, see Email Security Classifications.
  • Secure messages with Microsoft Information Rights Management (IRM). For details, see Microsoft IRM Support.
  • Open documents from Office 365 apps (iOS only).
  • View invitees' availability when scheduling meetings. Note: Availability features appear only when an invitee has a scheduling conflict.
  • Forward attachments. 
  • Left-swipe common actions.
  • Reply to messages and calendar events from lock or notification screens.
  • Send mail secured with S/MIME.
  • Perform 3D Touch actions.
  • Designate contacts as VIPs.
  • Attach files from ShareFile (Android).
  • Attach files from ShareFile Restricted StorageZones and connectors (iOS).
  • Share contact data with .vcard files.
  • Save attachments into a repository.
  • Spellcheck (iOS only). WorxMail spellcheck interacts with the device Auto-Capitalization and Check Spelling settings under General > Keyboard in the following ways:
Auto-Correction on Device 
Check Spelling on Device Check Spelling in WorxMail 
Behavior  
ON   ON ON   Red underline shows. When tapped, the word is highlighted in pink and a suggestion appears.
OFF OFF ON Red underline shows. When tapped, no suggestion appears.
ON   ON OFF   No red underline shows. When tapped, the word is highlighted in pink and a suggestion appears
OFF   OFF OFF No red underline, highlighting, or suggestion appear.
ON OFF ON Red underline shows. When tapped, the word is highlighted in pink and a suggestion appears.
OFF ON ON Red underline shows. When tapped, the word is highlighted in pink and a suggestion appears.
ON   OFF OFF No red underline shows. When tapped, the word is highlighted in pink and a suggestion appears.
OFF ON OFF No red underline shows. When tapped, the word is highlighted in pink and a suggestion appears.

For a full list of WorxMail features for each platform, see Worx Features by Platform.

Supported File Formats

An X indicates a file format that can be attached, viewed, and opened in WorxMail.

 

iOS

Android

Windows Phone

VIDEO*

H.263 AMR NB codec_Mp4

 

X

 

H.263 AMR NB codec_3gp

 

X

 

H.264 AAC codec_3gp

X

X

 

H.264 AAC codec_mp4

X

X

 

H.264 Acclc codec_mp4

X

X

 

GTM recorded_wmv

 

X

 

AVI

 

X

 

FLV

 

X

 

WAV

X

X

X

MP4

X

X

X

3GP

X

X

 
* You can't attach videos from the camera roll.
 

AUDIO

Flac

 

X

 

AAC

X

X

 

M4A

X

X

 

3GP(AMR-NB)

X

X

 

MP3

X

X

X

WAV

X

X

X

WMA

 

X

X

OGG

 

X

 
 

IMAGE

ICO

X

X

X

JPEG

X

X

X

PNG

X

X

X

TIF (single-page only)

X

 

 

BMP

X

X

X

GIF

X

X

X

WebP

 

X

 
 

DOCUMENT*

.dot

X

X

 

PDF

X

X

X

PPT

X

X

 

PPTX

X

X

 

DOC

X

X

 

DOCX

X

X

 

XLS

X

X

 

XLSM*

 

X

 

XLSX

X

X

 

TXT

X

X

X

POT

X

X

 

HTM

X

X

X

HTML

X

X

X

ZIP

X

X

X

EML

X

X

X

 

* Document files require supporting apps on the device. If QuickEdit is on the device, that app will open the files. To open .xlsm files, QuickEdit must be on the device.

Joining Meetings from Calendar

In WorxMail, users can join meetings directly from invitations in Calendar. The following tables list which meeting types and phone number formats are supported, and dial-in requirements for each.

Supported Meeting Types

Meeting type Identification requirements Action after tapping Join Meeting
GoToMeeting (GTM)

One of the following in the meeting content: 1. This type of URL: 
https://www1.gotomeeting.com/join/1234567892. GTM access code in any of these formats:

• GTM: 123456789

• GTM – 123456789

• G2M – 123456789

• G2M: 123456789

1. If the GTM app is installed, the app opens and user joins meeting.

2. If the app is not installed, the user sees an option to go the app store to install GTM.

3. For GTMs in the gotomeet.me/username format, WorxWeb opens with the URL.

WebEx

This type of URL anywhere in the meeting content: https://companyname.webex.com/...

WorxWeb opens and opens the unwrapped WebEx app, if installed on the device.

WebEx must be added as an exception in the WorxWeb Open-in exclusions policy on Android and in Allow URLs on iOS.

Lync  

Join Meeting is not supported for Lync meetings. Only dial-in is supported. Please refer to dial-in specifications below.

Users can click on a link that opens in WorxWeb, which then opens the unwrapped Lync app if installed on the device.

Lync app must be added as an exception in the WorxWeb Restricted Open-In exception list policy on Android and in the Allowed URLs policy in iOS.


Dial-In Specifications

Meeting type Supported phone number formats Supported conference code formats
GoToMeeting (GTM)

1. Any phone number in GTM formats.

Examples:

India (toll-free): 000 800 100 7855

United States (toll-free): 1 877 309 2073

2. Any phone number that satisfies RFC 3966 format standards. (http://www.ietf.org/rfc/rfc3966.txt)

The conference code is picked up from any of the following formats in the meeting body:

1. URL 
(*.gotomeeting.com/join/123456789)

2. “GTM” formats such as "GTM:123456789"

3. “G2M” formats such as "G2M:123456789"

4. Formats such as "Access Code: 123456789"

WebEx

Any phone number in WebEx Call-in formats.

Examples (both Verizon and U.S.):

1-866-652-5088

1-517-466-3109

2. Any phone number in WebEx Audio Connection formats. 


Example:

1-650-479-3207 (US toll)

3. Any phone number that satisfies RFC 3966 format standards.

The meeting content must contain one of these:

1. Meeting number: 123 456 789

2. Access code: 123 456 789

Note: For conference codes that are 9 digits or less, the # key is added automatically to dial into the meeting.

Lync

Any phone number in RFC 3966 formats (http://www.ietf.org/rfc/rfc3966.txt).

The meeting body contains this text:

"Conference ID: 123456789"

Note: The # key is added automatically for Lync meetings.

Generic audio conference information

Any phone number in RFC 3966 formats (http://www.ietf.org/rfc/rfc3966.txt).

Examples:

5555555555

(555) 555-5555

555-555-5555

555-555-555-5555 (in case of country code)

1-555-555-5555

+1-555-555-5555

Note: Use a single separator between digits in the phone number. For example, “) –“ can cause the number not to be recognized.

Recommended format:

"(phone number)","(code)"

You can specify up to four commas and provide the # key if required. See the table below for a list of supported formats.


For any audio conference, users can dial in by tapping a phone number from the location field or within the meeting body. The following phone number and conference code formats are supported.

Supported phone number formats Supported conference code formats

Any phone number in RFC 3966 formats

Examples:

5555555555

(555) 555-5555

555-555-5555

555-555-555-5555 (in case of country code)

1-555-555-5555

+1-555-555-5555

Recommended format:

(phone number>","(conference code)"

You can specify up to four commas and provide the # key if required. See the table below for a list of supported formats.


Supported Formats for Conference IDs or Extensions
. These formats allow users to tap the Dial In button or tap-to-dial from the location field or body of the meeting.

Conference code separator Example iOS Android
, +1 (631) 992-3240,958209234#  
,, +1 (631) 992-3240,,958209234#  
,,, +1 (631) 992-3240,,,958209234#  
,,,, +1 (631) 992-3240,,,,958209234#  
passcode +1 (631) 992-3240 passcode 958209234#
ext: +1 (631) 992-3240 ext:958209234# ✓*
ext. +1 (631) 992-3240 ext. 958209234# ✓*
;ext= +1 (631) 992-3240;ext=958209234# ✓*
extn +1 (631) 992-3240 extn 958209234# ✓*
xtn +1 (631) 992-3240 xtn 958209234# ✓*
xt +1 (631) 992-3240 xt 958209234# ✓*
PC +1 (631) 992-3240 PC 958209234#
pc +1 (631) 992-3240 pc 958209234#

* Only conference codes of 7 or fewer digits are recognized.