Product Documentation

Restore desktop connections

Jun 13, 2017

From Director, check the user's connection status for the current machine in the user title bar.

If the desktop connection failed, the error that caused failure is displayed and can help you decide how to troubleshoot.

Action Description
Ensure that the machine is not in maintenance mode On the User Details page, make sure maintenance mode is turned off.
Restart the user's machine Select the machine and click Restart. Use this option if the user's machine is unresponsive or unable to connect, such as when the machine is using an unusually high amount of CPU resources, which can make the CPU unusable.