Enhanced security through logging and monitoring. Session Recording allows organizations to record on-screen user activity for applications that deal with sensitive information. This is especially critical in regulated industries such as health care and finance. Where personal information that must not be recorded is involved, policy controls allow selective recording.
Powerful activity monitoring. Session Recording captures and archives screen updates, including mouse activity and the visible output of keystrokes in secured video recordings to provide a record of activity for specific users, applications, and servers.
Session Recording is not designed or intended to contribute to the collection of evidence for legal proceedings. Citrix recommends that organizations using Session Recording use other techniques for evidence collection, such as conventional video records combined with traditional text-based eDiscovery tools.
Faster problem resolution. When users call with a problem that is hard to reproduce, help desk support staff can enable recording of user sessions. When the issue recurs, Session Recording provides a time-stamped visual record of the error, which can then be used for faster troubleshooting.